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Operations Administrator

Talentedrecruitment

Job Location:

Durban - South Africa

Monthly Salary: Not provided by the employer

Posted: 11 September 2026 (14 hours ago)

Application Deadline: 9 December 2026

Vacancies: 1 Vacancy

Job Summary

A leading company representing a range of eco-friendly brands in the South African market is looking for a dynamic and motivated Operations Administrator to join their team in Mount Edgecombe.
The role will provide financial and order administration support while coordinating domestic courier services to ensure smooth day-to-day operations.

Duties and Responsibilities:
Bookkeeping Support:

Complete credit applications with new suppliers and send to Bookkeeper for checking
Process new customer credit applications collate all relevant documentation conduct
reference checks and obtain sign-off from Bookkeeper and Director
Capture new customer and supplier accounts on Sage
Receive wholesale order packing slips from warehouse check against SO and convert SOs to invoices
Check all online orders have been invoiced through Stock2Shop and raise invoices when necessary. Liaise with Bookkeeper on any missing invoices
Update pricelists on Sage
Receive and check all PODs and invoices before handing to Bookkeeper for processing
Support Admin Manager with any other Bookkeeping tasks as required

Sales Support:

Handle administrative aspects of the Customer Onboarding Process and liaise with Bookkeeper Sales Director and Sales Consultant with regards to sending samples etc.
Maintain Store Record Card

Distribution Coordination:

Liaise with Customer Service Coordinator and warehouse and make relevant DC Bookings for wholesale orders
Follow up on and track & trace all domestic shipments ensuring orders are delivered in terms of the SLAs
Follow up on and ensure receipt of Dis-Chem PODs on day of delivery directly from the stores Receiving Department
Obtain all other PODs as soon as possible and follow up on outstanding deliveries
Maintain Lead Time report as required
Follow up on all delivery queries as necessary and identify and lodge claims/queries
Provide warehouse with support regarding courier performance and queries

Returns Coordination:
Wholesale Returns:

Liaise with Sales Consultant or Agency Rep regarding request for return.
Obtain management approval for return
Arrange documentation to be sent to us prior to return being collected by transporter
Book collection
Update Returns Schedule on Google Docs and keep warehouse informed
Monitor shipment and ensure POD is received from warehouse
Follow up with warehouse if GRV is not received with 24 hrs
Reconcile GRV from warehouse to the customers return document (eg. Dis-Chems Goods Return Note)
Ensure Yellow Slip is received from Dis-Chem Receiving Department (if applicable) when following up on POD/GRN on day of scheduled delivery to Dis-Chem store
Follow laid down procedure with regards to Yellow Slip returns i.e. Courier Warehouse and Bookkeeper requirements

E-commerce Returns:

Work together with Customer Service Coordinator to arrange collection of online returns/exchanges
Ensure customer is kept informed at all times regarding collection process
Track and trace all returns and reconcile when stock arrives at the NPH office
Keep Returns Schedule updated at all times
Work with Customer Service Coordinator to check returns and arrange repackaging if necessary and/or prepare for weekly delivery to warehouse
Reconcile credit notes passed for online returns/exchanges with warehouse GRV

General Administration:

Monitor stationery levels and prepare quotes for re-orders send to Office Manager to action
Monitor office supplies (tea/coffee/cleaning products) and compile list for Office Manager
Ensure office and storage areas are kept neat and tidy
Monitor stock levels and arrange reordering of:
- Online Boxes
- Packaging requirements
  - Carton packing tape
  - Growing cards
  - General packing boxes
- Arrange stationery for the warehouse as necessary
Ad hoc work as required

Requirements: