Network Support Engineer
Job Location:
Cape Town - South Africa
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Hands & Feet (H&F) Support
Job Requirements:
- Bachelors degree or Diploma in Computer Science Information Technology Network Engineering or a related field (preferred).
- 2 years of hands-on experience supporting enterprise network infrastructure.
- Basic knowledge of networking concepts including TCP/IP VLANs switches routers and firewalls.
- Experience with console connections and network device installation.
- Familiarity with structured cabling and patch panels.
- Ability to follow technical instructions accurately and work within documented procedures.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and ability to work effectively with remote technical teams.
- Ability to work independently at customer sites.
- Willingness to travel to customer locations when required.
- Working at Heights Training Certificate.
Medical Fitness Certificate.
- 16 Gb Usb drives with FAT32 compatibility console cables and good internet connectivity modem
- Good internet connection
- Laptop (with console software like PuTTY) and proper console drivers
- Pen drive Minimum: 4 to 8GB without any data (May be required to format)
- Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
- Console cable - RJ45-to-USB-C
- Console cable - RJ45-to-mini-USB
- Multimeter (to check power output if needed)
- Laptop MS Teams Zoom Putty Webex
- Cat5 cable (Straight 1 Crossover cable 1)
- 4G Connection Dongle
- Basic Screwdriver Kit
- PPE Kits.
- Cisco CCNA or equivalent networking certification.
- Experience supporting Cisco Juniper HPE/Aruba Fortinet Palo Alto or similar networking equipment.
- Experience working in data centers or enterprise network environments.
- Familiarity with ITIL processes and ticketing systems.
- Proficient in English Language
- Network Device Installation
- Hands & Feet Support
- Rack & Stack
- Structured Cabling
- Console Access
- Switches Routers & Firewalls
- Basic Network Configuration
- Hardware Troubleshooting
- Communication & Customer Service
- Documentation & Reporting
Required Skills:
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Required Education:
Qualifications and ExperienceDegree or equivalent qualification in Information Technology Computer Science Engineering or a related least three years of relevant application infrastructure network or field-support experience with Windows Linux servers networks and IT service-management supporting eGates kiosks or biometric equipment is Microsoft Linux Cisco CompTIA or relevant OEM certification is desirable.
