Insights Analyst

Job Title:

Job Description

• Analyse large and complex datasets to identify trends patterns performance drivers and key business insights.
• Develop actionable insights that support business decision-making and improve operational performance.
• Apply structured analytical methodologies to investigate business challenges and identify opportunities.
• Use statistical analysis data mining and other analytical techniques to improve the accuracy and depth of insights.
• Translate complex data into clear practical and measurable recommendations.

• Design develop and maintain dashboards reports and performance scorecards.
• Use tools such as Power BI Tableau SQL and Excel to analyse and visualise data.
• Ensure data integrity accuracy and consistency across reporting outputs.
• Present insights in a clear and compelling way to both technical and non-technical stakeholders.
• Develop reporting that provides meaningful visibility of business and operational performance.

• Identify root causes of business and operational challenges using data-driven analysis.
• Develop evidence-based recommendations to improve processes efficiency and customer experience.
• Translate analytical findings into practical solutions that can be implemented and measured.
• Work collaboratively with cross-functional teams to support the implementation of insight-led strategies.
• Challenge assumptions and use data to support informed business decisions.

• Monitor key performance indicators (KPIs) and identify trends risks and opportunities for improvement.
• Provide regular insight into performance drivers and areas requiring intervention.
• Support the development of forecasting models and analytical approaches to aid business decision-making.
• Track the impact of implemented solutions and identify opportunities for further improvement.
• Continuously refine analytical methodologies reporting and insight generation processes.

• Engage with stakeholders to understand business objectives data requirements and analytical needs.
• Present findings and recommendations to operational teams leadership and other stakeholders.
• Communicate complex analytical concepts in a simple and engaging way.
• Build strong relationships across the business and act as a trusted analytical partner.
• Use data storytelling to clearly communicate not only what is happening but why it is happening and what should happen next.

• A minimum of 2 years experience in data analysis insights business intelligence or a similar analytical role.
• Proven experience analysing large and varied datasets and translating findings into meaningful business insight.
• Strong experience with data visualisation tools such as Power BI Tableau or Looker.
• Working knowledge of SQL and the ability to query and analyse databases.
• A solid understanding of fundamental statistical and analytical techniques.
• Experience with process improvement methodologies such as Six Sigma or PRINCE2 would be advantageous.
• Experience with statistical programming languages such as Python or R would be advantageous.
• Strong Microsoft Office skills particularly Excel and PowerPoint.
• Experience developing dashboards reports and performance scorecards.
• Strong problem-solving skills with excellent attention to detail.
• Excellent communication presentation and data storytelling skills.
• The ability to communicate insights effectively to both technical and non-technical audiences.
• Proven ability to develop practical measurable solutions based on data and analytical outputs.
• Familiarity with predictive analytics and machine learning techniques would be advantageous.
• The ability to understand business processes systems and best practices and apply this knowledge when developing insights.
• Strong stakeholder management skills and the ability to work collaboratively across multiple business functions.
• Excellent organisational skills with the ability to manage multiple priorities and deliver within agreed timelines.

• Competitive salary.
• Permanent full-time employment.
• Annual leave starting at 15 working days increasing with length of service.
• Pension and Provident Fund.
• Medical Aid options.
• Paid sick leave.
• Paid maternity parental adoption and commissioning parental leave after one year of service.
• Paid Family Responsibility Leave after four months.
• Funeral cover.
• Access to learning leadership development and career progression opportunities.
• The opportunity to work for a global leader in customer experience solutions.

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