Head of Operations COO

THE OPPORTUNITY THAT AWAITS YOU

An exciting opportunity exists for an experienced Head of Operations to join a global customer-centric organisation that is redefining logistics and supply chain operations. Youll play a pivotal part in building scaling and optimising a best-in-class last-mile delivery network.

This is not a business-as-usual operations role. Youll have the opportunity to shape operational strategy build high-performing teams and drive operational excellence across a rapidly growing network. Working within a fast-paced data-driven environment youll collaborate with cross-functional stakeholders to deliver exceptional customer experiences while continuously improving operational performance.

YOUR KEY RESPONSIBILITIES

• Lead the launch development and scaling of last-mile delivery operations.
• Take ownership of end-to-end operational performance including on-time delivery customer experience and operational efficiency.
• Build lead and develop high-performing operational teams including frontline managers and site leaders.
• Drive a culture of safety accountability and continuous improvement across the operation.
• Analyse operational and network performance data to identify improvement opportunities and implement sustainable solutions.
• Optimise operational costs while improving service delivery and network performance.
• Partner with Finance Transportation Planning and other business functions to deliver strategic initiatives.
• Manage workforce planning operational capacity and resource allocation.
• Support network expansion and new operational launches.
• Lead operational reviews and contribute to strategic planning through data-driven insights and performance reporting.
  
  

OUR REQUIRED EXPERTISE

• Bachelors Degree or equivalent tertiary qualification in Supply Chain Logistics Operations Management Engineering or a related field.
• Minimum of 6 years experience in logistics supply chain or operations leadership.
• Proven experience building scaling or transforming operational functions.
• Strong leadership experience managing multi-layer operational teams.
• Demonstrated success improving operational performance metrics and driving continuous improvement.
• Experience within fulfilment distribution transportation or last-mile delivery environments would be highly advantageous.
• Exposure to Lean Six Sigma or other operational excellence methodologies is beneficial.

• Strong people leadership and coaching capabilities.
• Data-driven decision-making and analytical thinking.
• Excellent stakeholder management and collaboration skills.
• High levels of ownership and accountability.
• Strong problem-solving and decision-making abilities.
• Ability to perform effectively within fast-paced high-growth environments.
• Passion for operational excellence and continuous improvement.

YOUR REWARD

• Competitive salary package depending on experience.
• Opportunity to play a key role in building and scaling a national last-mile delivery network.
• Exposure to a fast-paced innovative and customer-focused environment.
• Career growth within a globally recognised organisation committed to operational excellence.

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