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End User Support Technician Intermediate
Job Location:
Job Location:
Cape Town - South Africa
Salary:
Not provided by the employer
Salary:
Experience Required:
1-3years
Experience Required:
Posted:
14 June 2026 (30+ days ago)
Posted:
Application Deadline:
11 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
End User Support Technician
Position Overview
An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops laptops tablets smartphones and related end-user technologies while ensuring the timely restoration of services and functionality.
Core Responsibilities
- Provide technical support for end-user devices including desktops laptops tablets and smartphones.
- Troubleshoot diagnose and resolve hardware and software issues.
- Support the end-user environment and assist in the restoration of services and functionality.
- Provide field support services across various locations as required.
- Record track manage and escalate incidents issues and risks as appropriate.
- Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
- Ensure adherence to service standards and operational procedures.
Skills and Competencies
- Experience supporting end-user computing environments.
- Strong troubleshooting and problem-solving skills.
- Effective verbal and written communication skills.
- Ability to build and maintain positive working relationships with technical teams and business users.
- Ability to manage document and escalate incidents issues and risks.
- Customer-focused approach with strong service orientation.
Requirements
Minimum Qualifications
- National Diploma Degree or relevant technical certification (e.g. MCSE)
- ITIL Certification
Experience Required
- Minimum of 2 years relevant IT support experience
Mandatory Requirements
- Valid drivers licence
- Physically fit and able to perform the duties of the role.
- Willingness to work 8-hour shifts.
- Willingness and ability to travel within the metro area to Data Centre locations.
- Minimum of 2 years relevant IT experience.
Additional Requirements
- May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
- Ability to work effectively in a team environment and independently when required.
- Strong stakeholder engagement and relationship management skills.
Working Hours and Shifts
The role requires 8-hour shift work operating Monday to Sunday including public holidays.
Shift Time
- Day Shift 06:00 14:00
- Evening Shift 14:00 22:00
- Night Shift 22:00 06:00
- Lunch breaks are included within each shift.
- Management reserves the right to amend shift schedules based on operational requirements.
Interview Process
- Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
- Additional Information
- Public holidays and weekends form part of the normal shift roster.
- Travel within the metro area may be required to support operational needs.
Required Skills:
Skills and Competencies Experience supporting end-user computing environments. Strong troubleshooting and problem-solving skills. Effective verbal and written communication skills. Ability to build and maintain positive working relationships with technical teams and business users. Ability to manage document and escalate incidents issues and risks. Customer-focused approach with strong service orientation.
Required Education:
Minimum QualificationsNational Diploma Degree or relevant technical certification (e.g. MCSE) ITIL Certification Experience RequiredMinimum of 2 years relevant IT support experience
