Desktop Support Technician

A well-established enterprise environment is looking for an experienced Desktop Technician to provide hands-on and remote IT support across multiple office locations. This role suits someone who enjoys working close to the business delivering excellent user support and ensuring technology services remain available and reliable.

The role includes day-to-day support across desktop systems collaboration tools conferencing platforms and mobile technologies. You will be responsible for diagnosing and resolving first-line incidents managing service requests troubleshooting recurring issues providing user guidance and training and contributing to operational reporting.

Occasional travel may be required depending on business needs and there may be instances where additional hours are necessary to support operational requirements.

If you enjoy solving technical issues supporting a diverse user base and being the person people rely on when technology needs to work seamlessly this opportunity could be worth exploring.

The environment will be ideal for a Desktop Technician who:

• Takes ownership and focuses on delivery
• Works effectively under pressure and tight deadlines
• Communicates clearly both verbally and in writing
• Builds positive relationships with users and stakeholders
• Demonstrates professionalism and high ethical standards
• Has a proactive mindset and a strong sense of urgency
• Enjoys working in a dynamic and fast-paced support environment

Requirements:
1. To be considered you should have a 3-year qualification in Information and Communication Technology or a related field
2. Industry-recognised certifications such as A N Microsoft certifications MCITP or similar desktop support credentials will also be considered
3. You should bring approximately 35 years of practical experience within an IT support environment including exposure to:

• Desktop and end-user support services
• Information security practices and user-level security controls
• Network and telephony support environments
• Windows and macOS desktop operating systems
• Mobile device support and troubleshooting
• Productivity software suites endpoint protection tools and desktop connectivity technologies