Enter a job title or keyword
Client Service Operations Manager
Job Location:
Job Location:
Paarl - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
15 September 2026 (7 hours ago)
Posted:
Application Deadline:
13 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reference: CPT000502-AE-1
A leading financial services company is looking for an experienced Operations Manager to join their team at Head Office in Paarl.
A leading financial services company is looking for an experienced Operations Manager to join their team at Head Office in Paarl.
Duties & Responsibilities
Key Responsibilities
Manage day-to-day operational support for clients agents and payroll services.
Manage client onboarding documentation contracts and training.
Build and maintain strong client and agent relationships.
Handle agent commission calculations payments and reporting.
Oversee payroll payments corrections queries and weekly reconciliations.
Manage card distribution stock and inventory records.
Prepare weekly and monthly operational reports and analyse trends.
Identify and implement process improvements to improve efficiency and service delivery.
Ensure operational procedures records and compliance requirements are maintained.
Provide operational support and reporting to senior management.
Requirements
BCom degree or equivalent qualification.
Minimum 5 years experience in operations client services financial services or a related environment.
Strong knowledge of operational and process management.
Experience with payroll administration and financial reconciliations.
Strong client relationship management skills.
Excellent reporting and analytical abilities.
Advanced Excel skills advantageous.
Strong attention to detail organisational and problem-solving skills.
Excellent communication and stakeholder management abilities.
High level of integrity confidentiality and accountability.
The Ideal Candidate
A commercially minded organised and proactive professional who enjoys working with clients and agents takes ownership of operational processes and is passionate about delivering excellent service.
Please email your CV through to with a photo salary expectation location and availability
Manage day-to-day operational support for clients agents and payroll services.
Manage client onboarding documentation contracts and training.
Build and maintain strong client and agent relationships.
Handle agent commission calculations payments and reporting.
Oversee payroll payments corrections queries and weekly reconciliations.
Manage card distribution stock and inventory records.
Prepare weekly and monthly operational reports and analyse trends.
Identify and implement process improvements to improve efficiency and service delivery.
Ensure operational procedures records and compliance requirements are maintained.
Provide operational support and reporting to senior management.
Requirements
BCom degree or equivalent qualification.
Minimum 5 years experience in operations client services financial services or a related environment.
Strong knowledge of operational and process management.
Experience with payroll administration and financial reconciliations.
Strong client relationship management skills.
Excellent reporting and analytical abilities.
Advanced Excel skills advantageous.
Strong attention to detail organisational and problem-solving skills.
Excellent communication and stakeholder management abilities.
High level of integrity confidentiality and accountability.
The Ideal Candidate
A commercially minded organised and proactive professional who enjoys working with clients and agents takes ownership of operational processes and is passionate about delivering excellent service.
Please email your CV through to with a photo salary expectation location and availability
Required Experience:
Manager
