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Claims Team Leader

Tesco Bank

Job Location:

Newcastle - South Africa

Yearly Salary: ZAR 33040 - 33040

Posted: 23 September 2026 (18 hours ago)

Application Deadline: 21 December 2026

Vacancies: 1 Vacancy

Job Summary

General information

Job Title

Claims Team Leader

Ref #

9645

Location

Newcastle - Q8 Building Quorum Business Park Longbenton NE12 8BU

Department

Claims Customer Service (new)

Business Area

Claims Customer Experience

Working time

Full-Time

Date Published

Serving our customers communities and planet a little better every day.

Claims Team Leader (Claims Customer Service) 12 Month Secondment

Salary From 33040 annual bonus & benefits

Work Level 1

Location Newcastle

Shift Pattern Training will be office-based Monday to Friday 9am to 5pm. Following successful completion of training and once competent in role a hybrid working arrangement can be agreed locally. The role operates on a rotational shift pattern including 1 weekend in 7 during opening hours of Monday to Friday 8am to 8pm and Saturday and Sunday 9am to 5pm.

Office Attendance Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 2 days per week onsite.

Closing Date Applications close on 25 September 2026 at 5pm

Why this role

At Tesco Insurance our Claims team supports customers through some of lifes most challenging moments. As a Team Leader youll play a key role in ensuring customers receive fair timely and high-quality claims outcomes while leading and developing a team of Claims Handlers to deliver exceptional service.

Were looking for a Claims Team Leader to join our Claims Customer Service team. Youll be responsible for creating a high-performing team culture ensuring technical excellence regulatory compliance and operational performance across the claims journey. Working with a wide range of stakeholders youll help drive continuous improvement while supporting both customer and business outcomes.

What youll be doing

Leading coaching and developing a high-performing claims team to deliver excellent customer outcomes while achieving operational and performance objectives.

Ensuring claims are managed accurately and fairly in line with policy cover legal liability industry regulations and internal standards.

Supporting colleague performance through regular coaching feedback development planning and people management activities.

Managing complex customer queries and escalated complaints identifying fair resolutions that meet both customer and business needs.

Monitoring quality risk and performance measures identifying trends and improvement opportunities to enhance customer experience and operational effectiveness.

Working collaboratively with colleagues across Claims Underwriting Fraud Product and other key business areas to drive continuous improvement and deliver business objectives.

What were looking for: (minimum criteria)

Experience leading and developing teams within Claims Insurance or a regulated Financial Services environment with a proven ability to coach motivate and manage performance including recruitment talent management absence management and employee relations matters.

Strong knowledge of insurance principles and claims handling including indemnity subrogation liability assessment and customer outcomes with the ability to ensure claims are managed in line with policy cover legal liability FCA requirements ABI guidelines and business standards.

Excellent communication influencing and stakeholder management skills with the ability to manage complex customer situations resolve escalated complaints collaborate across multiple business areas and make sound balanced decisions in a fast-paced environment.

A results-focused approach with strong organisational skills the ability to manage operational performance and identify opportunities for continuous improvement alongside experience using multiple systems and Microsoft Office applications including Excel PowerPoint and Word.

We welcome applications from everyone. If youre excited about this role but your experience doesnt align perfectly with every requirement wed still love to hear from you.

Whats in it for you

A generous pension with up to 7.5% employer contribution depending on what you put in.

Private Medical Insurance (WL2) and virtual GP Service for you and your family

Performance related annual bonus.

7.2 weeks holiday with the opportunity to buy more.

Colleague Clubcard discount (10-15% second card to share with someone else).

Enhanced parental leave.

Opportunities to Save and Buy as you earn.

A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Interviews

As a Disability Confident Employer (Level 2) were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process including interviews to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with lifes other commitments. Please talk to us at interview about the flexibility you need as were committed to exploring part time and flexible working opportunities at every level of the organisation.

Interviews are expected to be held from w/c 21/09/2026.

Why Tesco Insurance and Money Services

Seeing your impact all around you: theres no better feeling.

Lucky for us we get to feel it all the time. Because whatever our role were helping our colleagues and serving our customers communities and planet a little better every day.

We deal in the personal from pet insurance for your best friend and home insurance for peace of mind to motor insurance for your dream car or travel money for that trip youve worked hard for.

Everything we do is about making things better. Not just for others but for you too. Its why youll get bags of choice and plenty of development. Its why youll always be heard and find balance that works for you. Its why youll feel totally at home in a place where everyones welcome.

So if you want a career where you can do good and feel good youve found it.

Lets make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyones welcome where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid taking time to meet with colleagues in our offices for moments that matter such as team catch ups planning meetings and more. If youre interested in finding out more about what a career at Tesco Insurance and Money Services looks like click apply to find out more!

Required Experience:

Manager

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