Technical Service Engineer 1 year Contract

JOB DESCRIPTION Technical Service Engineer (1-Year Contract)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detectionsystems ensuring strict compliance with product specifications.

On-Site Services and Equipment Commissioning: Conduct on-site surveys training demonstrations andcommissioning of portable gas detection equipment. This includes sensor calibration docking stationinstallation and other connected safety implementations.

Cross-Department Collaboration: Work closely with Sales Customer Service and CSRM departments to align on customer needs escalate critical issues and drive their resolution.

Process Optimization and Implementation: Implement and optimize customer onboarding training andsupport processes in line with global standards and regional requirements.

Sales Opportunity Identification: Identify and act upon upsell and cross-sell opportunities through in-depthcustomer engagement and value-based conversations.

Company Representation: Represent Industrial Scientific at industry events trade shows and customervisits to strengthen customer relationships and enhance brand presence.

EDUCATIONAL EXPERIENCE / WORK EXPERIENCE

Educational Background: A Polytechnic Diploma or Advanced Diploma in Engineering (e.g. MechanicalElectrical Mechatronics Manufacturing) is strongly preferred.

Alternative Qualifications: Candidates with ITE or other technical certifications may also be considered ifthey have strong relevant experience. A bachelors degree in a related technical field is advantageous butnot mandatory.

Work Experience: A minimum of 23 years of hands-on experience in service repair technical supportproduction or field service roles is required with preference given to those with experience in an industrialor high-tech/hardware/portable device environment.

Technical Skills: Familiarity with ERP systems technical documentation and root cause analysis tools isessential. Certifications in Lean Six Sigma or related continuous improvement methodologies are a experience in customer interaction or on-site service work is also an advantage.

This position will be assigned or secondedto Industrial Scientific Corporation PteLtd(ISC)andthepositionwillbereportingtoManagerforApplication Engineering Manager APAC of ISC during the contractual period.