Solutions Engineer, Workvivo (APJ)

What You Can Expect

In this role you will serve as the technical anchor of every pre-sales engagement across APJ partnering with Account Executives Customer Experience teams and Channel Partners to translate complex enterprise requirements into compelling tailored Workvivo solutions. You will lead consultative discovery sessions deliver persona-based product demonstrations and drive technical wins across Workvivos full portfolio spanning Workvivo HQ HQ Agent Seer Chat Workvivo TV and our integrations ecosystem. Fluency in both English and Japanese is essential: you will lead customer-facing engagements executive briefings and technical workshops in either language across a diverse region that includes Japan Singapore Australia India and Southeast Asia. You will report to the Regional Sales Leader in APJ with a dotted line to the Global Head of Solutions. This is a hybrid position that requires on-site presence 2 days per week at our Singapore office. Remote arrangements are not available for this role.

About the Team

The Workvivo Solutions Engineering team is a high-performing globally connected group that sits at the intersection of technology strategy and customer success directly influencing deal outcomes and product direction across some of the worlds largest APJ one of Workvivos fastest-growing markets we are redefining how enterprises communicate listen and act through AI-native products like Workvivo HQ and Seer. Our team achieved a 97% engagement score and exceeded revenue targets at 106% last quarter and we are building on that momentum together.

Responsibilities

• Lead consultative discovery sessions that uncover customer goals pain points existing technology stacks and success metrics and translate findings into proposed Workvivo solutions tied to measurable business outcomes.

• Design and deliver tailored persona-based product demonstrations across Workvivo HQ HQ Agent Seer Chat Workvivo TV and Advanced Analytics connecting platform capabilities to the priorities of CHRO CPO CIO and Head of Internal Communications stakeholders.

• Own the Solutions Engineering motion across APJ managing active opportunities end-to-end through qualification technical validation proof-of-concept RFP/RFI responses security questionnaires and commercial close via Salesforce.

• Serve as the primary SE for Japanese-language opportunities leading discovery demonstrations and technical conversations in Japanese with full fluency.

• Partner with Product Management to influence roadmap priorities through structured feature requests and customer feedback with particular focus on localisation and APJ-specific requirements.

• Enable and support Channel Partners and generalist SEs across APJ with Workvivo product knowledge demo best practices and competitive positioning.

• Collaborate with Customer Experience and Onboarding teams to ensure seamless deal handovers and contribute to expansion opportunities across Seer HQ Agent and Advanced Analytics.

What Were Looking For

• 5 years of experience in Solutions Engineering Pre-Sales Sales Engineering or Technical Consulting within a SaaS organisation or the technology industry or equivalent experience.

• Fluency in both English and Japanese written and spoken with demonstrated ability to lead customer-facing engagements technical workshops and executive presentations in either language.

• Proven track record supporting complex multi-stakeholder enterprise sales cycles with contributions to six-figure-plus ARR deal closures.

• Strong technical acumen across APIs integrations SSO/SAML HRIS data flows enterprise search and AI/ML concepts with the ability to communicate effectively to both technical and non-technical audiences.

• Exceptional presentation and storytelling skills translating complex platform capabilities into compelling business narratives tailored to senior executive personas.

• Self-starter who operates with autonomy across a geographically dispersed region managing competing priorities and multiple deal cycles simultaneously with willingness to travel within APJ approximately 20-30% of the time.

• Experience in Employee Experience HR Technology Internal Communications or Digital Workplace or hands-on familiarity with AI-powered enterprise search or employee-facing AI agents is a strong plus.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

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