Senior System Deployment Engineer

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At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Senior System Deployment Engineer
Role Overview
We are seeking an experienced Senior System Deployment to join our team. The ideal candidate will be responsible for the deployment configuration testing recovery and ongoing support of mission-critical airline and airport applications across Windows and Linux environments.

The role covers the complete lifecycle of application infrastructure including server staging OS installation VM provisioning application deployment database configuration high-availability and failover testing disaster recovery and production transition.

A key responsibility is providing critical second-level/third-level technical support for major incidents including the ability to recover and rebuild corrupted virtual machines operating systems databases and application environments from scratch using available backups recovery media infrastructure templates and documented recovery procedures.

The engineer will work across Windows Server Red Hat Linux VMware Hyper-V AWS Cloud SQL Server PostgreSQL Kafka MongoDB OpenShift and related infrastructure technologies supporting highly available and operationally critical airport systems.

Key Responsibilities
1. Server Staging Build & Deployment
Stage provision and prepare Windows and Linux servers for application deployment.

Perform OS installation hardening patching configuration and baseline validation.

Deploy and configure airline and airport applications across physical and virtual environments.

Configure application services ports certificates connectivity service accounts and system dependencies.

Ensure servers meet required performance security availability and operational standards.

Prepare production DR test FAT UAT and staging environments.

2. Critical Incident Support & Infrastructure Recovery
Provide second-level/third-level technical support for mission-critical airport and airline systems.

Participate in major incident problem management and ITSM processes.

Troubleshoot critical failures involving servers VMs operating systems databases applications storage and infrastructure services.

Lead or support full infrastructure recovery when systems become corrupted or unrecoverable.

Restore and rebuild VMs from scratch including:

oRecreating virtual machines.

oReinstalling operating systems.

oApplying required OS configuration and security hardening.

oRestoring application components and services.

oReconfiguring network storage DNS certificates and connectivity.

oRestoring application configuration and validating dependencies.

Recover corrupted or failed servers using available VM backups snapshots images templates backup repositories or DR infrastructure.

Perform complete application environment restoration when the original server/VM cannot be recovered.

Work with infrastructure backup network database security and application teams during major recovery activities.

Conduct post-recovery validation and ensure systems are returned to operational readiness.

3. Database Recovery & Restoration
Support SQL Server and PostgreSQL environments supporting mission-critical applications.

Troubleshoot database corruption service failures connectivity issues performance issues and abnormal database behavior.

Perform or coordinate database restoration from backup following database corruption or infrastructure failure.

Restore databases from full differential transaction-log WAL or other applicable backup mechanisms.

Rebuild database servers when required including:

oOS and VM restoration.

oDatabase software installation.

oDatabase configuration.

oStorage and permissions configuration.

oDatabase restoration.

oUser role service account and connectivity configuration.

oApplication reconnection and validation.

Validate database integrity following restoration.

Support database failover recovery replication and DR testing.

Coordinate with DBA teams for complex database recovery and corruption scenarios.

Ensure appropriate RPO/RTO requirements are achieved during recovery.

4. Virtualization & Infrastructure Management
Manage and troubleshoot VMware and Hyper-V virtual environments.

Provision configure resize clone restore and recover virtual machines.

Troubleshoot VM host datastore virtual network resource allocation and performance issues.

Perform VM recovery from backup or rebuild VMs from scratch when required.

Support VMware HA clustering snapshots templates and DR-related activities.

Investigate virtualization-related failures affecting critical applications.

Support data center infrastructure troubleshooting involving compute storage virtualization and server connectivity.

5. High Availability Failover & Disaster Recovery
Design execute and document server application database and VM failover testing.

Conduct planned and unplanned failover exercises.

Validate application recovery following infrastructure or database failures.

Perform DR restoration and recovery testing.

Validate RPO and RTO against operational requirements.

Test recovery procedures for complete server/VM loss and database corruption scenarios.

Identify recovery gaps and recommend improvements to HA/DR architecture.

Maintain detailed recovery procedures and runbooks.

6. FAT UAT & Production Validation
Plan and execute Factory Acceptance Testing (FAT) and User Acceptance Testing (UAT).

Perform technical validation before applications are transitioned into production.

Validate server application database network security and infrastructure dependencies.

Conduct failover recovery performance and resilience testing.

Support application cutover and go-live activities.

Ensure production handover is completed with appropriate documentation and support procedures.

7. Database & Middleware Services
Configure and support:

oMicrosoft SQL Server

oPostgreSQL

oKafka

oMongoDB

oOpenShift

oRelated application middleware and services

Troubleshoot application-to-database connectivity and service dependencies.

Support Kafka brokers topics connectivity and service availability.

Support MongoDB configuration availability and recovery activities.

Work with development and application teams to resolve middleware and database-related incidents.

8. AWS Cloud & Hybrid Infrastructure
Support applications deployed across on-premises data centers and AWS Cloud.

Troubleshoot cloud infrastructure connectivity compute storage and application dependencies.

Support VM/server recovery and application restoration in hybrid environments.

Assist with cloud DR and backup/recovery activities.

Understand connectivity between on-premises infrastructure and AWS environments.

9. Monitoring Troubleshooting & Operational Support
Monitor system health availability capacity and performance.

Analyze server application database and infrastructure logs.

Troubleshoot CPU memory disk network service database and application failures.

Work with monitoring and ITSM tools to identify and resolve recurring incidents.

Participate in root cause analysis (RCA) and problem management.

Identify opportunities for automation and proactive monitoring.

10. Scripting & Automation
Develop scripts and automation to reduce manual deployment and recovery activities.

Use PowerShell Bash Python or similar scripting technologies where appropriate.

Automate server health checks service validation deployment activities backup validation and recovery procedures.

Develop automated health-check and auto-healing capabilities for critical services where feasible.

11. Documentation & Knowledge Management
Create and maintain:

oServer build documents

oVM configuration documents

oApplication deployment procedures

oDatabase recovery procedures

oVM recovery procedures

oDisaster recovery runbooks

oFailover test procedures

oFAT/UAT test cases

oTroubleshooting guides

oOperational handover documents

Maintain accurate recovery procedures to enable complete rebuild and restoration from a failed/corrupted environment.

Ensure documentation is regularly tested and updated following system changes or incidents.

12. Collaboration
Collaborate with application development DBA network security cloud infrastructure service desk and operations teams.

Coordinate with vendors and technology partners during critical incidents.

Participate in technical reviews change management CAB activities and production implementation.

Provide technical guidance to junior engineers and operations teams.

Qualifications
Bachelors degree in Computer Science Information Technology Engineering or related discipline.

8 years of experience in system deployment infrastructure support system recovery or mission-critical IT environments.

Strong experience with Windows Server and Red Hat Linux.

Strong experience in server staging OS build configuration deployment troubleshooting and recovery.

Hands-on experience with VMware and/or Hyper-V.

Strong experience with VM restoration rebuilding and disaster recovery.

Experience recovering databases and application environments following corruption or infrastructure failure.

Experience with SQL Server and PostgreSQL.

Working knowledge of Kafka MongoDB and OpenShift.

Experience with high-availability systems failover backup restore and DR.

Experience conducting FAT UAT failover recovery and production validation testing.

Working knowledge of AWS Cloud and hybrid infrastructure.

Experience with ITSM incident management change management and problem management.

Basic networking knowledge including TCP/IP DNS DHCP firewall rules routing VLANs and connectivity troubleshooting.

Experience with scripting/automation using PowerShell Bash Python or equivalent.

Relevant certifications such as Microsoft VMware Red Hat AWS or other senior infrastructure certifications are desirable.

Strong analytical troubleshooting communication and documentation skills.

Preferred Skills
Prior experience supporting mission-critical airline airport transportation other 24x7 environments.

Experience supporting systems with strict availability RTO and RPO requirements.

Hands-on experience with complete infrastructure recovery from bare/clean VM or server build through application restoration and production validation.

Experience with VMware HA clustering snapshots templates and backup/restore solutions.

Basic network working experience.
Experience in scripting and automation to streamline deployment processes.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

Understands basic management approaches such as work schedulingprioritizing coaching and process execution.

Typically requires specialized knowledge of technical or operational practices.

Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience or An Advanced Degree in a related field and minimum 3 years experience

Engineering/Other Technical Positions: Typically requires a degree in Science Technology Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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