Senior Support Engineer (Application) GS26017

Activate Interactive Pte Ltd (Activate) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality cost-effective and impactful end-to-end application development like mobile and web applications and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence we are committed to providing a conducive environment for all employees to realize their full potential who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on peoples lives then we would love to hear from you.

What will you do

This role is responsible for ensuring the reliability stability and availability of production and non-production application environments by providing effective incident service request and problem support in accordance with agreed SLAs business impact levels and priority classifications. The role supports timely issue resolution stakeholder communication escalation monitoring preventive maintenance and continuous improvement to minimize service disruption strengthen operational resilience and maintain the expected level of service for users.

• Manage incident resolution and service request fulfilment in accordance with agreed SLAs business impact levels and priority classifications.

• Perform initial triage impact assessment troubleshooting and resolution of application infrastructure and operational issues.
• Provide timely updates to internal teams external stakeholders and users throughout the incident or service request lifecycle.
• Recommend and apply workarounds or corrective actions to minimize service disruption and restore service availability.
• Escalate complex or recurring issues to the appropriate technical teams vendors or management with clear findings and supporting details.
• Conduct routine system health checks monitoring reviews and preventive maintenance activities to detect and address potential issues early.
• Maintain accurate incident service request problem and operational records in the relevant ticketing or tracking systems.
• Support root cause analysis post-incident reviews and continuous improvement actions to reduce repeat incidents.
• Assist in change implementation release support deployment validation and operational readiness activities.
• Prepare or update operational documentation SOPs troubleshooting guides and knowledge base articles.
• Coordinate with cross-functional teams to support service continuity audit readiness security compliance and operational reporting.
• Mentor junior operations team members and provide guidance on troubleshooting escalation and operational best practices

Domain Skills

• Incident service request problem and change management practices preferably aligned with ITIL.
• Application and infrastructure support across production and non-production environments.
• Troubleshooting and analysis of web applications APIs databases servers networks integrations application logs system metrics and monitoring dashboards.
• System monitoring alert handling log review and operational health check processes using tools such as Dynatrace Splunk AWS CloudWatch or equivalent platforms.
• Cloud hosting backup recovery and availability concepts across Azure AWS GCC or equivalent environments.
• Database querying and validation skills including basic SQL for investigation analysis and operational verification.
• Automation and scripting using PowerShell Python or equivalent technologies to improve operational efficiency and reduce manual effort.
• Ticketing and workflow tools such as Jira Azure DevOps ServiceNow or equivalent platforms.
• SLA management priority classification escalation procedures operational reporting and service performance tracking.
• Security vulnerability remediation access control audit and compliance requirements.
• Deployment release change validation rollback coordination and operational readiness support across development testing staging and production environments.
• SOP technical documentation troubleshooting guide and knowledge base maintenance.

Education and Certifications

• Bachelors degree in Computer Science Information Technology Engineering or a related field.
• ITIL certification or equivalent service management certification is preferred.
• Cloud certification in AWS Azure GCC or equivalent platform is an advantage.
• Security DevOps or automation-related certifications are advantageous.

Required Experience

• Minimum 46 years of experience in IT operations application support production support site reliability engineering or a similar IT operations role.
• Experience supporting production and non-production application environments.
• Experience in incident service request problem and change management.
• Experience working with development teams product managers vendors security consultants and user support teams.
• Experience with monitoring troubleshooting deployment support operational reporting and documentation.
• Experience managing or guiding team members or vendors in a 24/7 support environment is preferred.
• Experience supporting government digital platforms citizen-facing applications or enterprise-scale cloud transformation initiatives would be advantageous

What do we offer in return

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a SHRI 2025 Gold winner in Learning & Development; Coaching & Mentoring)

Why youll love working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team for an initial chat at

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race colour religion gender sexuality national origin age disability marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltds recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates. Here you can find how you can request for access correction and/or withdrawal of your Personal Data.

Required Experience:

Senior IC