Senior Client Project Programme Manager
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Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas geographies and technologies.
The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation including handing over to Operations (whether internal to organization or to the clients support operations).
This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.
In this instance the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.
- Leads and directs concurrent standard or complex projects and in the case of program management ensure the management of multiple related projects directed towards a common objective.
- Engages with stakeholders to deliver projects from original concept through final implementation.
- Ensures client satisfaction and manage escalations acting as a single point of contact to the client.
- Ensures that the project/program delivers an as-sold solution remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
- Manages the delivery of the project/program including rigorous scope control and change management.
- Ensures client satisfaction and manage escalations acting as a single point of contact to the client
- Documentation and management of risks and issues.
- Ensures clear and concise communications to all stakeholders.
- Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizations consulting and technical services offerings.
- Coordinates activities of the project teams through task delegation resource assignment and program management.
- Performs any other related task as required.
- Advanced project management skills including the ability to plan organize and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction commitment and expectations to high service levels and manage escalations adequately.
- Excellent written and verbal communication skills.
- Excellent team-building skills and ability to work in high-pressure environments.
- Advanced ability to manage urgent and complex tasks simultaneously.
- Advanced business acumen and commercial skills.
- Passionate strong initiative self-driven with a commitment to succeed.
- Advanced influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Advanced ability to promote project services to both internal stakeholders and external clients.
- Excellent competency in project change management.
- Extended knowledge of the industry domain or technology related to the clients project.
- Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.
- Bachelors degree in Information Technology Computer Science Business Administration or related field; PMP PRINCE2 or equivalent project management certification preferred.
- 8 years of IT program/project management experience with at least 35 years leading IT outsourcing transitions or transformation programs (Network Cloud Infrastructure Service Desk or Managed Services environments).
- Demonstrated experience managing multi-tower multi-phase transitions with formal governance RAID/RTM management and quality-gate frameworks (Entry/Exit criteria).
- Experience managing organizational change across retained rebadged and exiting workforce populations in an outsourcing context.
- Familiarity with ITIL service management practices SLA/KPI frameworks and knowledge/asset management (KB AMDB) practices.
- Strong vendor and stakeholder management experience in higher-education public sector or large enterprise environments is an advantage.
- Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment.
- Advanced client engagement experience.
- Advanced demonstrated understanding of the project/program life cycle.
- Advanced demonstrated competency in project/program change management.
- Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with
unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Required Experience:
Manager
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
