Operations Coordination Manager

As our Operations Coordination Manager youll lead regional operations across Singapore and India ensuring the seamless movement of life-saving pharmaceutical shipments. Working across multiple teams partners and Service Centers youll drive operational excellence solve complex challenges and make fast informed decisions in a dynamic high-pressure environment.

Founded in Switzerland in 2012 SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers IoT connectivity and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk improve operational efficiency and ensure the safe delivery of life-saving medicines worldwide.

Today SkyCell operates at the intersection of hardware software data and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell

Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

Stronger together: Join a supportive team of talented individuals from over 40 countries where we work together every step of the way.

Growth Opportunities: We believe in investing in our people continuous learning and development are key pillars of SkyCell.

Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a Great Place to work award as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What Youll Do:

• Lead regional operations for Singapore and India with scope to expand across APAC

• Manage and supervise Service Centers ensuring compliance with company SOPs and local regulations

• Own supplier/partner performance: track KPIs run QBRs and drive CAPA/escalation resolution

• Ensure adherence to customer SOPs government filings customs requirements and quality standards

• Coordinate end-to-end logistics and freight forwarding (order management customs brokerage reverse logistics cost optimisation)

• Act as 2nd-level escalation and decision point for daily ops and Control Tower issues

• Build train and onboard Service Centers partners suppliers and new team members

• Create and maintain operational SOPs and team work instructions

• Maintain master data accuracy in IT systems and support billing/invoice queries

• Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet

• Execute short-term setups at new destinations (customs partner sourcing) and support new Service Center launches

• Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers

• Collaborate cross-functionally (Sales CX Account Management Procurement) to deliver excellent service and timely RFQs/RFPs

• Support process optimization strategic regional initiatives and claim management

• Participate in customer business reviews supplier reviews and industry fairs/exhibitions

What Youll Bring:

• Previous experience in an operations logistics freight forwarding or supply chain coordination role

• Experience within freight forwarding transportation or pharmaceutical logistics is highly desirable

• Excellent organisational skills with the ability to manage multiple priorities simultaneously

• Proven ability to work effectively under pressure and adapt quickly in a fast-paced dynamic environment

• Strong coordination skills with experience collaborating across multiple teams functions and geographical locations

• Confident decision-maker who can assess situations quickly and take appropriate action

• Professional fluency in English (written and spoken) is essential additional languages are an advantage

Whats In It For You

Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

Flexible ways of working: Our global teams work across our offices in Zurich Zug Hyderabad and Basel with a mix of on-site hybrid and remote working. Role-specific locations and working arrangements are detailed above.

Company-wide Events: Join us for company events to celebrate successes build teams and share our vision. Plus new joiners experience SkyWeek our immersive onboarding program.

Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

Annual Leave & Bank Holidays: Enjoy a generous annual leave package plus local bank holidays to recharge and unwind.

Ready to Make an Impact

Were not just offering a job; were offering a chance to be part of something bigger. At SkyCell youll help build a future where pharmaceutical delivery is efficient sustainable and transformative.

Stay Connected with SkyCell

Visit and explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click apply for this job below! We cant wait to meet you and discuss how you can contribute to our mission! Please note we are unable to consider applications sent to us via email.

If you have any questions you can contact our Talent Team ().

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race religion colour national origin gender sexual orientation gender identity age disability or any other legally protected characteristic.

For this position if you are not located in or able to relocate (without sponsorship) to one of the advertised locations your application cannot be considered.