Manager, Process Support Engineering
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Job Summary
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.
What We Offer
Location:
SingaporeSGPYoull benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
The Manager Process Support Engineering (PSE) is responsible for leading a team of Process Support Engineers in supporting customer technology adoption process optimization equipment qualification and technical engagement across semiconductor manufacturing environments. This role serves as the key interface between customers and Applied Materials Business Units driving successful implementation of new technologies managing technical escalations and ensuring delivery of innovative process solutions that meet customer roadmap and manufacturing requirements.
The successful candidate will combine strong technical expertise customer relationship management operational leadership and people development skills to enable customer success and support Applied Materials business growth objectives.
Key Responsibilities
Lead a team of PSEs supporting technology adoption through tool demonstrations on-site evaluations Joint Development Programs (JDPs) and new tool qualifications.
Serve as the key liaison between customers and Applied Materials Business Units ensuring timely resolution of technical issues and delivery of customer-focused solutions.
Oversee customer-facing support activities including installation qualification troubleshooting maintenance and repair of complex semiconductor equipment.
Ensure operational quality and performance of installed systems while supporting customer training on equipment operation and maintenance.
Drive technical excellence through training coaching and certification of Process Support Engineers.
Manage resource planning demand forecasting and financial planning for engineering support activities.
Collaborate with cross-functional teams including Service Product Business Groups Engineering and R&D to support customer success and business objectives.
Lead escalation management and continuous improvement initiatives to enhance process performance productivity and customer satisfaction.
Requirements
Bachelors Degree in Engineering Materials Science Physics Chemistry or related technical field.
8 years of semiconductor process equipment or field engineering experience including people leadership experience.
Strong customer engagement and stakeholder management skills.
Expertise in three or more semiconductor processes across at least two technology platforms or recognized expert-level knowledge in one technology.
Working knowledge of semiconductor process integration.
Proven problem-solving project management and team development capabilities.
Work Location
Applied Materials office at Upper Changi/ Tampines
Customer sites
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Relocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
About Company
Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.
