Learning & Quality Assurance Manager

We are looking for a passionate and people-focused Learning & Quality Assurance Manager to lead our Learning & Development initiatives while driving service quality and Leading Quality Assurance (LQA) standards across the hotel.

This role combines learning coaching and quality assurance to strengthen our Heartists capabilities and ensure a consistent high-quality guest experience.

Key Responsibilities

• Lead and implement the hotels Learning & Development strategy including training programmes onboarding and leadership development.
• Drive the implementation and continuous improvement of LQA and service standards across all departments.
• Conduct quality reviews identify service gaps and work closely with department leaders on action plans and follow-up.
• Develop and facilitate engaging training coaching and service excellence programmes.
• Partner with Heads of Department to identify learning needs and build capability within their teams.
• Monitor training effectiveness and quality performance through relevant feedback audits and guest insights.
• Prepare the hotel for LQA assessments ensuring standards are understood embedded and consistently demonstrated.
• Promote a strong culture of service excellence continuous learning and continuous improvement.
• Support employee engagement and other People & Culture initiatives as required.

Qualifications :

• Minimum 3 years relevant experience in Learning & Development Quality Assurance Service Excellence or hotel operations preferably within an international hotel environment.
• Strong knowledge of LQA hotel service standards and quality assurance practices.
• Excellent facilitation coaching and communication skills.
• Strong stakeholder management skills with the ability to influence and engage leaders and Heartists at all levels.
• Passionate about people development service excellence and creating memorable guest experiences.
• Highly organised proactive and able to manage multiple priorities independently.

Additional Information :

• 5-day Work Week.
• Duty Meals are provided.
• Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.

Remote Work :

No

Employment Type :

Full-time