Client Advisor

Founded in 1860 in Florence as a workshop shop and subsequently school of watch-making Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today the Maison advances through cutting-edge research sustainability and empowering modern heroes with a team that passionately brings value to Panerais distinctive mix of Italian spirit and Swiss watchmaking excellence.

SALES

• Consistently achieve/exceed monthly and yearly turnover and KPIs targets set by Boutique Manager and management.
• Support in achieving/exceeding Boutique overall target
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers requests lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales lead perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customers needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maisons products their availabilities the delivery status the brands DNA and history and be able to share it with customers.
• Develop a good understanding of competition and luxury industry through self-learning and trainings.
• Actively participate to all brands training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador always show an impeccable presentation according to our guidelines.
• Understand and comply with all policies and procedures established by the company (security inventory products delivery).
• Manage the boutiques daily business (boutique opening/closing inventory repairs process).
• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming visual merchandising).
• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building meet individual KPIs targets.
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applies CRM relational strategy as per Headquarters guidelines
• Assist Boutique Manager in developing CRM action plans and participate boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge professionalism and courtesy during and after the sale.
• Ensure seamless customers experience when handling SAV requests
• Ensure customers requests are followed up and solved in due time (call back).
• Client Advisor can perform other duties as determined by Boutique Manager.

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