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Application Support Specialist
Job Location:
Monthly Salary:
Experience Required:
Posted:
11 September 2026 (18 hours ago)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Objectives of this position:
This role is a part of the IT internal Application Support team with the task of supporting the internal ERP Applications or other core Applications which are sitting with IT. Manages incidents and requests through to completion escalating and communicating with internal and external parties as needed.
What will you do
Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation notification escalation tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high-priority tasks or difficult customers
Support Business with Communications of changes for existing or new Applications
What will you need
Diploma in Computer Science Information Technology or relevant discipline
At least 5 years experience in user support focus on Application Support
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use of Ticketing Systems
Good interpersonal and communication skills
Capability to work under pressure & fast path demanding environment
To be available immediately/ at short notice
Required Skills:
Application Support Specialist
Required Education:
degree / diploma
