Application Support Engineer

Our client is looking for an experienced Application Support Engineer to manage and support the UAT environment for their key Payment Systems. You will be part of a collaborative team working closely with Development QA and Infrastructure teams to ensure high availability stability and smooth execution of UAT cycles. This is a critical role requiring strong ownership in environment management deployment and L2/L3 troubleshooting.

A. UAT Environment & Deployment Management

• Own the installation configuration and patching of Java-based applications in the UAT environment.
• Perform end-to-end deployment of application releases hotfixes and scripts (Shell SQL Java).
• Ensure environment readiness before each QA cycle and maintain deployment checklists in compliance with change management (JIRA / ServiceNow).

B. Monitoring & Stability

• Perform daily and weekly health-checks on application logs servers (CPU Memory Disk - Linux / Solaris) Oracle DB 19c jobs and batch jobs.
• Proactively identify performance bottlenecks and stability risks; implement proactive alerts and preventive measures.
• Drive continuous improvement initiatives to enhance UAT availability and stability.

C. Incident Management & Troubleshooting

• Provide L2/L3 support for UAT issues - perform detailed troubleshooting Root Cause Analysis (RCA) and provide permanent fixes.
• Analyze Java logs heap dumps thread dumps and Oracle AWR reports for RCA.
• Act as the central coordinator engaging Development QA DBA and Infra teams to resolve issues within SLA.

D. Automation & Documentation

• Automate manual tasks related to monitoring health-checks and recovery to improve MTTR.
• Create and maintain Runbooks SOPs Deployment Guides and Knowledge Base articles.
• Ensure all RCA documents are delivered within 48 hours of incident closure.

• Programming / Debugging: Java 8/17/21 - strong in log analysis heap/thread dump analysis
• OS & Scripting: Linux / Solaris Administration Shell Scripting
• Database: Oracle DB 19c - SQL job monitoring AWR analysis
• Application Servers: WebLogic / JBoss / Tomcat
• Tools: Jenkins JIRA ServiceNow Monitoring Tools (e.g. AppDynamics Dynatrace Grafana)
• Other: Batch job schedulers CI/CD concepts

Deliverables:

1. Weekly UAT Health & Stability Report
2. Deployment Log & Release Tracking
3. RCA Documentation (within 48h)
4. Automated Monitoring & Auto-Recovery Scripts
5. Maintained SOPs Runbooks & Deployment Checklists

KPIs:

• UAT Environment Availability > 99.5%
• MTTR < 4 Hours
• Deployment Success Rate > 98%
• 100% compliance on documentation and reporting timelines

• 4-8 years of experience in Application Support UAT Support or Non-Production Environment Management.
• Experience in Banking / Payment Systems domain is highly preferred (SWIFT MEPS FAST GIRO PayNow).
• Strong analytical and problem-solving skills with a strong sense of ownership.
• Excellent communication skills to manage multiple stakeholders across Dev QA and Infra.
• Bachelors Degree in Computer Science Engineering or related field.
• ITIL knowledge is a plus