CRM Sales and Service Functional Consultant

Work with Power Tools Business units:

Complete training on the SAP Sales and Service Cloud solution to provide support to the Product Owner CRM Capability Experts and the C4C Team in general
Provide support for both Sales and Service modules to end users from Countries and Regions applying the Support Concept
Communicate with different departments and business roles in order to support the Sales and Service Cloud implementation process
Create maintain and improve existing SAP C4C training documentation
Organize and deliver trainings to SAP C4C end-users
Provide support across different testing activities (User Department testing Regression testing UAT and Integration testing)

Work with technical department:

Cooperate with the technical department during the implementation of technical requirements and bug-fixing processes
Assist in creating documentation for business and technical requirements
Test SAP Sales and Service solutions and document bugs
Manage manual and automated data imports into the system
Document processes and interfaces
Perform data quality checks

Qualifications :

Relevant university degree (Business Administration Organizational Sciences Economics or similar) with a focus on IT
At least 3 years of experience with CRM Sales and/or Service solutions SAP (preferred) Salesforce Microsoft Dynamics 365 Oracle CRM etc.
Proven experience in CRM solution implementation (mandatory)
Hands-on experience in support processes (mandatory)
Exceptional presentation skills (mandatory)
Familiarity with Agile methodology
Knowledge of JIRA or similar tracking tools
Advanced Excel knowledge
Ability to work effectively in cross-functional teams and an international environment
Strong communication skills analytical mindset and continuous willingness to learn
Fluency in English
Willingness to travel

A perfect match for our team:

Eagerness to work with the newest technologies
Proactive mindset and ability to adapt easily to new development environmentswith full team support every step of the way
Self-motivated approach with strong ownership of tasks and projects
Strong team spirit with a natural openness to giving and receiving feedback
Readiness to think outside the box and apply creative approaches to challenges

Additional Information :

#LikeABosch Benefits:

Your work-life balance is valuable to us so we offer you:

• 22 - 27 days days of annual leave because work-life balance is essential to us
• Flexible working hours
• Our Hybrid program is designed to combine working from office and from home offering flexibility and a balanced approach
• Up to 3 days off for private purposes

Your health and well-being is important to us so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach supporting your growth through:

• Technical and soft skills training according to the needs of your role and career path
• A mentorship program and personalized development plans
• Local and global career development programs
• Opportunities to attend conferences that align with your professional goals

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these we are offering:

• Office restaurant (when working in office) with lunch discounts
• Annual bonus
• Referral bonus

Are you our new colleague

Get ready to work #LikeABosch! Simply complete the contact form and submit your CV in PDF format and in English.

If you have any questions feel free to contact us at .

Remote Work :

No

Employment Type :

Full-time