Technical Account Manager - TAM (Saudi)

In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia preference will be given to Saudi nationals who apply for this role.

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments achieving the desired business outcomes while minimizing risk. To do this TAMs must become trusted advisors to the customer ensure consistency and quality of deliverables help customers deliver their IT strategy overcome challenges and meet business goals and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services On-Premise Hybrid Cloud Applications Platforms and Databases (SaaS/PaaS/IaaS) and Security services that TAMs may manage in full or in part.

What you will do

• Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customers industry drivers organization structure and key stakeholders key projects and goals and critical success factors as well as technical infrastructure and roadmap.
• Work collaboratively with sales the delivery teams and customers to identify appropriate solutions.
• Coordinate delivery of Oracle Services operating as the primary delivery contact to the customer aiding and facilitating customer communications and activities across other Oracle lines of business.
• Responsible for delivering to the contracted terms effective and efficient use of Oracle delivery resources achieving the contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals.
• Act as a point of contact for any major incidents responsible for managing communication and customer expectations through resolution.
• Establish and maintain a delivery governance model with the customer at the management and executive levels.
• Perform scope and risk management.
• Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
• Conduct periodic Service Account Planning and Account Reviews.

Career Level - IC4

What we will offer you
A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical life insurance and access to retirement planning
An inclusive culture that celebrates what makes you unique

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC4