Service Supervisor

Date Posted:

Country:

Location:

Role Overview:

The role holder is responsible for managing the service field operations (O&T) within the assigned geographical area including call backs preventive/reactive maintenance repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures & standards. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

On a typical day you will:

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

• Manages the day to day operation of the team employees to ensure zero accidents low call back rate reduction in labor/spare parts consumption zero cancellation.
• Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
• Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
• Evaluate performance metrics (call back/unit/year no of hours/unit/unit material cost/unit/year etc.) of the team to devise corrective actions aimed at improving teams performance.
• Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
• Acts as the second level support on technical issues.
• Tracks the teams utilization against plan to ensure productivity in operations.
• Supports other junior colleagues with service/maintenance operations at the client sites acting as a coach to help develop their skills further.
• Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
• Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
• Prepares manufacturing orders material requisitions and material correctional documents (AMT).
• Prepares and maintains records for dispatching of equipment and for transitional construction works.

• Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.
• Provides coaching formal and informal feedback to team members in order to support their continuous development.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Privacy Policy and Terms:

Click on this link to read the Policy and Terms