Operations Team Lead

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
- Measure and monitor workflows track onsite performance and provide important shift information to front line management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement.
- Work with other departments to find solutions to address common issues or support needs in areas of key performance.
- Use data analysis to identify ways to optimize safety quality and productivity

A day in the life
As an Operations Lead/Supervisor youll be based in one of our operational sites. Youll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules quality processes and the priority plan for the day.

Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety quality and productivity

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.