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IT Operations Lead
Job Location:
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What We Need
The Operations Lead is responsible for leading the day-to-day operations service delivery reliability and continuous improvement of the client platforms. The role ensures platform availability operational excellence incident management disaster recovery readiness and effective collaboration between business development infrastructure security QA and external vendors
What Youll Do
Operations Management
IT Operations Manager / Head of Technology Operations.
Scope
Responsible for operational governance service reliability incident management platform operations disaster recovery readiness and service delivery across.
- Lead and manage the operational support of client platforms.
- Ensure platform availability stability performance and reliability.
- Oversee production and non-production environments.
- Monitor operational KPIs SLAs and service health metrics.
- Drive continuous service improvement initiatives.
- Lead Major Incident Management activities and coordinate resolution efforts.
- Manage incident escalations across Development Infrastructure Database Security and Vendor teams.
- Conduct Root Cause Analysis (RCA) and ensure implementation of corrective actions.
- Track recurring issues and drive long-term solutions.
- Oversee production deployments releases and maintenance activities.
- Ensure operational readiness before major releases.
- Review implementation and rollback plans.
- Ensure compliance with change management processes and governance standards.
- Collaborate with DevOps teams to enhance automation reliability and operational efficiency.
- Ensure monitoring logging alerting and observability capabilities are maintained.
- Support Kubernetes cloud infrastructure CI/CD pipelines and platform operations.
- Drive operational excellence through automation and process optimization.
- Lead Disaster Recovery (DR) planning testing and execution activities.
- Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are achieved.
- Maintain operational runbooks and recovery procedures.
- Coordinate periodic DR drills and readiness assessments.
- Act as the primary operational contact for business and technical stakeholders.
- Coordinate with internal teams external vendors and service providers.
- Prepare and present operational reports service reviews and executive updates.
- Facilitate operational governance and service review meetings.
- Manage vendor performance against agreed Service Level Agreements (SLAs).
- Coordinate operational activities with third-party providers.
- Handle escalations and ensure timely issue resolution.
- Monitor platform performance utilization and capacity trends.
- Identify and address performance bottlenecks.
- Plan future capacity requirements and scalability improvements.
- Ensure compliance with organizational policies security standards and regulatory requirements.
- Support security audits risk assessments and compliance initiatives.
- Track and mitigate operational risks.
- Platform Availability 99.9%.
- SLA Compliance 95%.
- Change Success Rate 98%.
- Reduction in Mean Time to Recovery (MTTR).
- Successful Disaster Recovery testing and execution.
- Operational Risk Reduction.
- Stakeholder and Customer Satisfaction.
IT Operations Manager / Head of Technology Operations.
Scope
Responsible for operational governance service reliability incident management platform operations disaster recovery readiness and service delivery across.
What You Have
Qualifications
- Bachelors degree in Computer Science Information Technology Engineering or a related field.
- Minimum 8 years of experience in IT Operations Service Delivery Infrastructure or DevOps.
- Minimum 3 years of experience in a leadership or management role.
- Proven experience managing large-scale enterprise platforms and critical business services.
Required Experience:
Manager
About Company
Oivan international team of 230+ experts is ready to turn your ideas into leading apps, services and processes.
