Manager, Network Operations

Position Overview

The Manager Network Operations is responsible for leading network planning expansion and operational excellence for Lucids retail network across the Middle East. The role ensures optimal market coverage through datadriven network planning supports scalable and timely network expansion and enforces compliance with Lucids dealer standards brand guidelines and operating models. Working closely with internal stakeholders and external partners the role delivers highperforming compliant and customercentric sales and service operations across the region.

Key Responsibilities

Network Planning & Expansion

Lead planning and execution of Lucids Middle East network strategy across both DirecttoConsumer (D2C) and Partnerled (Importer) models ensuring all markets meet coverage capacity and launchreadiness milestones.

Conduct regional network studies market demand analysis and capacity planning to define optimal retail and service footprints phasing and scalability by market and business model.

Oversee partner selection process and network setup activities including due diligence financial and operational capability assessment and contractual compliance for importerled markets.

Ensure governance are in place for all new retail and service sites to meet regulatory brand and operational requirements prior to activation including certification and golive approvals.

Performance Management Standards & Reporting

Establish and lead governance frameworks for network rollout market activation and ongoing operations across D2C and importer markets including structured progress tracking and milestone reporting.

Own the definition implementation and ongoing oversight of Lucids standards ensuring consistent compliance with brand commercial and customer experience expectations.

Define monitor and review key operational KPIs across sales aftersales and customer experience driving corrective actions where required.

Coordinate with crossfunctional teams to ensure commercial programmes are fully deployed adopted and optimized across the network.

Manage consolidated internal and external reporting for existing locations new market launches and planned network growth.

CrossFunctional Coordination & Partner Relationship Management

Act as the primary regional point of coordination between HQ regional teams and external partners on network expansion commercialization and operational initiatives across D2C and importer models.

Lead gotomarket (GTM) planning and execution for new markets and network expansions ensuring endtoend launch readiness.

Serve as the coordination point during market launch and rampup phases supporting timely issue resolution and operational stabilization.

Guide and support partners in building compliant efficient and customercentric sales and service operations aligned with Lucids operating model performance standards and longterm network strategy.

Skills

Deep understanding of dealer operations aftersales throughput and customer experience standards within a premium automotive environment.

Demonstrated experience managing multi-market network rollouts GTM launches and cross-functional initiatives with tight timelines

Ability to influence and align internal stakeholders and external partners including importer organizations and dealer groups.

Excellent communication skills with the ability to act as a central coordination point across HQ regional teams and partners.

Structured solution-oriented mindset with the ability to manage escalations and drive operational stability during market launches.

Minimum Qualifications

Bachelors degree in business administration Economics or a related field

5 years of experience in automotive network development network operations retail operations or related fields and/ or proven experience working with or within automotive dealership groups distributors or importer-led markets is strongly preferred.

Experience managing or supporting multi-market network expansion and go-to-market activities ideally across both direct and partner-led business models.

Solid understanding of automotive retail and aftersales operations including customer journey service capacity and performance metrics.

Demonstrated experience working in a cross-functional international environment preferably within the Middle East or similar growth markets.