IT Support SpecialistEngineer

We are looking for an IT Support Specialist / IT Support Engineer to provide day-to-day technical support and ensure the smooth secure and reliable operation of the companys IT environment. The role will support employees both onsite and remotely troubleshoot technical issues maintain IT systems and equipment and assist with user onboarding and access management. This is an onsite role and is suitable for someone who enjoys troubleshooting working directly with users and solving IT problems.

• Provide timely IT support through tickets phone email and in-person assistance.
• Troubleshoot and resolve hardware software operating system application printer network and VPN issues.
• Install configure update and maintain computers mobile devices peripherals and other IT equipment.
• Set up IT equipment user accounts software and access for new employees and existing users.
• Manage and support Microsoft 365 Windows Active Directory (AD/AAD) and user access.
• Monitor and support basic network server wireless firewall and VPN infrastructure.
• Maintain IT security by managing patches access controls malware protection and security policies.
• Maintain accurate support tickets technical documentation knowledge-base articles and IT records.
• Guide and train employees on the proper use of IT systems software hardware and internal IT procedures.
• Escalate complex technical issues to senior IT teams or external vendors and follow through until resolution.
• Support the evaluation and implementation of new IT technologies and equipment based on business needs performance and cost.
• Identify opportunities to use AI tools and digitalization to improve IT support and business processes.

Qualifications :

• Bachelors degree in Computer Science Information Technology or a related field is preferred.
• Relevant certifications are an advantage such as: CompTIA A CompTIA Network CCNA Microsoft 365 Fundamentals ITIL Relevant Microsoft/Azure or cybersecurity certifications.
• 2-3 years of hands-on experience in IT Support Helpdesk Desktop Support System Support or a similar role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Practical experience with Active Directory / Azure Active Directory (AD/AAD) and user access management.
• Good understanding of networking fundamentals including TCP/IP VPN Wi-Fi/wireless networks firewalls Layer 2 switches and SD-WAN.
• Working knowledge of Windows Server and basic server support.
• Experience using remote support tools and IT ticketing systems.
• Good troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.
• Strong customer service communication organization and time-management skills.
• Ability to manage multiple support requests and prioritize issues based on urgency.

Additional Information :

Good to Have

• Knowledge of Microsoft Azure / cloud technologies.
• Basic experience with SQL/database administration.
• Knowledge of cybersecurity and ISMS standards.
• Experience using AI tools and supporting digitalization initiatives.
• Experience creating IT documentation and knowledge-base resources.

Remote Work :

No

Employment Type :

Full-time