Customer Success Manager
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform. Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information visit .
About VectraVectra is a leader in AI-driven threat detection and responseforhybrid and multi-cloud enterprises. Our Cognito platform uses advanced machine learning to detect and respond to hidden cyberattacks in real timeprovidingactionable insights to security teams. At Vectra we are committed to protecting our customers most valuable assets while fostering a culture of innovation collaboration and growth.
The RoleTheCustomer Success Manager (CSM) plays a critical role at Vectra managing and expanding our mostvaluable asset: our customers. As a CSM you will develop strategic relationships with customers including key business executives and IT and security stakeholders. Yourobjectiveis to ensure customers achieve their business goals through their investment in Vectra.
Your ImpactYou will act as a trusted advisor and strategic partner to your customersleveragingyour cybersecurityexpertiseand deep product knowledge to drive adoption satisfaction and outcomes. You will own the full customer lifecycle from onboarding to expansion and work cross-functionally to ensure customer success.
WhatYoullDo
- Own the end-to-end customer relationship from onboarding through renewal
- Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform
- Establish trusted advisor relationships with key customer stakeholders (e.g. CISO SOC IT leads)
- Develop and execute Success Plans tailored to each customers business objectives
- Conduct Executive Business Reviews (EBRs) and share insights from usage data KPIs and feedback
- Monitor and improve customer health through proactive engagement and best practices
- Drive deep integration of Vectra into customer workflows and technical ecosystems
- Identify assess and mitigate renewalrisks;lead renewal and get-well planning
- Identifyupsell and cross-sell opportunities and collaborate with sales on expansion strategy
- Act as the voice of the customer internally advocating feedback to product engineering and leadership
- Collaborate closely with Support Product and Engineering teams to solve problems and enhance product value
- Stay current on cybersecurity trends and apply them to customer strategies
- Travel approximately 25%
What You Need for Success
- 5 years of experience in customer-facing roles (Customer Success Technical Account Management Sales Engineering) in enterprise SaaS preferably in cybersecurity
- Deep understanding of cybersecurity solutions (e.g. firewalls SIEM NDR forensics)
- Strong technical foundation in network protocols and security (TCP/IP DNS SSL VPN)
- Experience managing full customer lifecycle: onboarding adoption retention expansion Demonstrated success driving renewals andidentifyinggrowth opportunities
- Ability to interpret and act on customer health metrics and usage data
- Excellent organizational and project management skills
- Empathy proactivity and passion for customer success
- Strong communicationand presentation skills both written and verbal
- Bachelors degree;preference for Computer Science or related field
- Cybersecurity certifications (e.g. CISSP CISM) are a plus
Why Vectra
- Work withcutting-edgetechnology in a high-growth cybersecurity company
- Join a collaborative and passionate team dedicated to customer outcomes
- Competitive compensation and comprehensive benefits
- Opportunities for personal and professional growth
- Inclusive and diverse workplace committed to employee well-being
We encourage you to apply even if youdontmeet 100% of the requirements. Vectra is proud to be an equal opportunity employer.
Vectra provides a comprehensive total rewards packagethat supports the financial physical mental and overall health of our employees and their families. Compensation includes competitive base pay incentive plan eligibility and participation in the employee equity plan (stock options). Specific benefits offered varies by location but commonly include health care insurance income protection / life insurance access to retirement savings plans behavioral & emotional wellness services generous time away from work and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Detect and stop attacks in real time with the world leader in AI-powered cybersecurity. Vectra AI finds the attacks other solutions can’t.
