Technical Writer (mfd) Fix Term Contract (9 months) – possibly more

• Plan write review and maintain technical documentation user guides admin references release notes API documentation and how-to content across our ITSM and endpoint management products.
• Own content within our documentation architecture contributing to the ongoing restructuring of and keeping information findable and consistently structured.
• Partner with product engineering and design to understand features early and document them accurately before and at release.
• Apply AI tooling thoughtfully across the content lifecycle drafting editing summarization and content quality checks while maintaining a high editorial standard and factual accuracy.
• Maintain a consistent voice terminology and style across a large content base including support for our German- and English-speaking audiences.
• Gather feedback from support customers and analytics to continuously improve content quality and coverage.

Required

• Excellent communication and people skills. Forging a strong working relationship with your key SMEs is required.
• Willingness and ability to learn and adapt to new tools and technologies especially around AI.
• Good project management skills and the ability to manage multiple projects simultaneously.
• Flexibility ability to deal with shifting priorities and unexpected deadlines.
• Ability to work independently with minimal supervision.
• Proven experience writing technical content in a software SaaS or IT industry you can explain complex systems clearly and accurately to a technical audience.
• Hands-on proficiency with AI tools for content work and good judgment about where AI accelerates the work versus where human review is essential.
• Strong working knowledge of content management systems and authoring tools.
• Excellent written English; ability to produce precise well-organized content under real release timelines.
• A structured detail-oriented approach to information architecture terminology and versioning.

Nice to have

• Experience working in agile cross-functional product teams.
• Experience in translation management.
• German language skills (written and spoken).
• Familiarity with ITSM endpoint/device management or enterprise IT concepts.
• Experience or knowledge with work-processes and technologies around technical communication: single sourcing HTML CSS CMS Markdown Git static site generators APIs structured authoring tools docs-as-code DITA etc.
• Awareness of accessibility standards and inclusive content practices.

• Work from (almost) anywhere Want to change your scenery Go on a workation and take your job with you.
• Time for growth A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Social Day One paid day per year to give back to your community or support a cause you care about.
• Extra sick days no questions asked Get 2 paid sick days per year no doctors note needed.
• Private medical care Covered throughRegina Maria becauseyour health matters.
• Pick your perk Choose what works for you via the Benefit Online platform: private pension meal tickets travel vouchers courses gifts - you name it.
• Work-from-home allowance Whether youre at your desk or at home weve got you covered. The allowance adjusts based on your time in the office.