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QA Engineer
Job Location:
Monthly Salary:
Posted:
12 November 2026 (5 hours ago)
Posted:
Application Deadline:
9 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
QA Engineer
We are looking for a QA Engineer to support the Product Owners in ensuring the quality reliability and performance of AI-enabled ITSM solutions developed using Microsoft Power Platform and Copilot Studio.
Key Responsibilities:
- Collaborate with Product Owners to review user stories acceptance criteria and business requirements identifying gaps ambiguities and potential testing risks early in the development process.
- Define maintain and execute test strategies test plans test cases and regression test suites covering Power Apps Power Automate workflows and Dataverse components.
- Validate Copilot Studio agents and conversational experiences including conversation flows intent recognition response accuracy grounding fallback mechanisms and responsible AI controls.
- Perform end-to-end testing of ITSM processes including Incident Service Request Change and Knowledge Management ensuring seamless integration across systems workflows and notifications.
- Develop and maintain automated test scenarios for repetitive and business-critical processes covering UI API and regression testing.
- Identify document prioritize and track defects in Jira collaborating with development teams to ensure timely resolution and validating implemented fixes.
- Monitor and report quality metrics providing clear insights into test coverage defect trends and overall solution quality.
- Support User Acceptance Testing (UAT) by preparing test scenarios and data assisting business stakeholders and consolidating testing feedback.
- Contribute to release readiness activities by preparing test execution summaries providing quality assessments and go/no-go recommendations and performing post-release validation.
Required Skills & Experience:
- 36 years of experience in Software Quality Assurance including at least 12 years working with Microsoft Power Platform solutions (Power Apps Power Automate and Dataverse).
- Familiarity with Microsoft Copilot Studio and quality assurance practices for conversational AI or Generative AI solutions.
- Good understanding of IT Service Management (ITSM) processes and platforms such as ServiceNow Jira Service Management or similar solutions.
- Hands-on experience with test automation tools and frameworks such as Power Apps Test Engine Playwright Selenium or Postman for API testing.
- Practical experience working in Agile/Scrum environments using Jira for defect tracking and test management.
- Strong analytical and problem-solving skills with the ability to translate business requirements into effective test scenarios.
- Excellent written and verbal communication skills with the ability to collaborate effectively with both technical and business stakeholders.
- Additional experience on Power Apps alongside QA skills would be ideal.
