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French Customer Service Specialist

Intersoft Team SRL

Job Location:

Bucharest - Romania

Monthly Salary: Not provided by the employer

Posted: 7 October 2026 (Yesterday)

Application Deadline: 4 January 2027

Vacancies: 1 Vacancy

Job Summary

Position: French Customer Service Specialist

Location: Bucharest Romania
Contract Type: Permanent contract
Work Mode: Hybrid (2 days of remote work per week)

About the Role

We are looking for a junior Customer Service Specialist who is passionate about customer relations possesses excellent interpersonal skills high rigor and a genuine problem-solving mindset.

As a vital member of our Support team you will play a key role in shaping our user experience. Your mission will be to provide fast relevant and personalized responses while actively contributing to the continuous improvement of our processes and overall customer satisfaction. You will serve as a dedicated point of contact for our users managing their requests from initial contact to full resolution.

Key Responsibilities

1. Customer Support & Case Resolution

Respond to customer inquiries with reactivity professionalism and empathy across various written channels (emails and ticketing tools) while meeting Service Level Agreements (SLAs).
Take end-to-end ownership of customer requests ensuring complete resolution necessary follow-ups and reminders until the client is fully satisfied.
Diagnose and resolve user issues by providing clear precise and tailored solutions for each unique situation.
Utilize and contribute to the optimization of our support tools and ticketing platforms to improve team organization and processing efficiency.

2. Process Improvement & User Insights

Participate in the continuous improvement of customer service by identifying recurring friction points and process optimization opportunities.
Analyze customer feedback and escalations to pinpoint recurring issues and contribute to enhancing the overall user experience.
Proactively escalate complex requests or technical incidents to the appropriate internal teams providing all necessary details for swift resolution.

3. Reputation & Community Engagement

Monitor customer reviews and feedback published across various platforms helping to foster a positive brand image.
Encourage satisfied users to share their experiences thereby contributing to the growth of our reputation and community relations.

Requirements

Experience & Tools

A successful first experience in customer service user support customer success or a similar customer-facing environment.
Prior experience in a digital SaaS or tech environment is a strong plus.
Highly comfortable with digital tools and ticketing platforms.

Languages

Excellent command of written and spoken French (at least B2/advanced level) is mandatory.
A good command of English is a strong plus.

Key Skills & Mindset

Communication & Rigor: Excellent writing and communication skills sharp attention to detail and a constant focus on quality.
Organization: Strong organizational skills with the ability to multitask prioritize requests and strictly adhere to deadlines and SLAs.
Problem-Solving: Solution-oriented mindset; you naturally seek to understand a situation deeply before proposing a fix.
Resilience: Ability to remain calm professional and constructive when handling complex situations or dissatisfied customers.
Interpersonal Skills: Deep empathy active listening skills and a strong collaborative team spirit to work effectively across different departments.
Adaptability: A keen interest in digital products and a comfort level working in a dynamic environment where processes regularly evolve.