Customer Support Representative with Hungarian

Inbound Calls&Outbound Calls (servicing and commercial);

Email & Ticketing System Handling inquiries complaints off-line activities and follow-ups;

Chat Assisting customers in real-time via digital platforms;

Social Media Support Managing customer interactions on other platforms like Facebook X Instagram etc.

Mix channel with various proportions based on the volumes/shifts day vs night

Mission

Oversee assistance and support activities related to the Banks products and services intended for the target clientele including presales promotion and completion as well as sales activities.

Manage and develop the target clientele in order to achieve the assigned commercial objectivesthrough appropriate quantitative and qualitative service levelswhile operating within the Banks general guidelines and policies.

Functions

To support customers through the tools available regarding their needs for assistance in activities related to banking products and services in particular guiding customers in the use of the various channels helping them to carry out banking operations and providing useful information for allow customers to have the best possible customer experience

Carry out promotion advisory and placement activities for products and services through remote offering via the telephone channel.

Ensure the provision of informational services operational and commercial assistance as well as transactional operations and operational support for multichannel sales processes.

Conduct proactive commercial activities toward the assigned and potential clientele in line with the commercial method maintaining continuous and high quality engagement by leveraging all interaction channels made available by the Bank and reporting the outcome of each contact.

Pursue the development and growth of the value of the assigned clientele identifying untapped potential and promoting the application of the service model best suited to client needs.

Provide an adequate level of telephone assistance to the assigned clientele including the management of telephone complaints supporting the Digital Branch to ensure more efficient and effective service levels.

Interact with clients (outbound) in compliance with applicable regulations regarding reports of potential fraud.

Ensure the management of support activities for self-banking processes

Multichannel contract unlocking and remote offering.

To carry out a proactive commercial activity taking care of a continuous dialogue using at best all the methods of interaction available

To maintain constantly updated on the evolution of strategy and commercial policy on the launch of new products and on commercial initiatives