Customer Success Manager
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Job Summary
ROLE SUMMARY
Under the leadership of the Director of Customer Success Management we are hiring a Principal Customer Success Manager to support the Customer Success Management team. This role is critical to ARR growth and retention and will be responsible for customer advocacy account management and churn prevention.
KEY RESPONSIBILITIES
- Own and execute the account management handoff from Sales including building executive relationships identifying expansion leads reporting on account health and protecting renewal revenue
- Partner cross-functionally with the account team (Sales Professional Services Solutions Consulting) Product and Support to serve as an advocate for our customers
- Develop and improve internal processes systems and workflows to enable CSMs to be more effective in their roles
- Analyze data and provide actionable insights to drive business decisions
- Drive accountability against defined KPIs and performance metrics
- Ensure compliance with company standards and policies
Qualifications :
REQUIRED QUALIFICATIONS
- Bachelors degree in engineering manufacturing computer science or equivalent experience (Masters degree preferred)
- 4-8 years of relevant experience in customer success account management or related field
- Demonstrated ability to build executive relationships nurture high-value portfolios own retention goals identify growth pathways and mitigate risk in accounts
- Strong communication and collaboration skills
- Ability to operate independently in a scaling environment
PREFERRED QUALIFICATIONS
- Experience in manufacturing engineering or other technical field
WORK ENVIRONMENT
- Remote position
- Travel up to 25% if applicable
Additional Information :
Why Join Velotic
Velotic is uniquely positioned at the intersection of industrial operations advanced connectivity and AI. Joining now means you can help shape:
Culture & Growth
- Build foundational People Ops systems processes and culture from day one.
- Work within a team defined by ambition collaboration authenticity and speed.
- Influence global operating models and employee experience at scale.
Work-Life Balance
- Flexible work arrangements
- Discretionary Time Off (DTO)
- Global paid parental leave
- Employee Assistance Program (EAP
Join Us
Remote Work :
Yes
Employment Type :
Full-time
About Company
Cielo Executive Search is seeking a Vice President of Sales and Marketing for North American Protective Packaging on behalf of our client, Sealed Air (SEE). SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerc ... View more
