Customer Service Representative with Italian

Solenis is a leading global provider of water and hygiene solutions. The companys product portfolio includes a broad array of water treatment chemistries process aids functional additives cleaners disinfectants and state-of-the-art monitoring control and delivery systems.

Headquartered in Wilmington Delaware the company has 78 manufacturing facilities strategically located around the globe and employs a team of over 23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

At Diversey Romania - A Solenis Company we are the pioneer the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines cleaning tools & utensils and chemicals.

These technologies are used by customers to improve operational efficiencies enhance product quality protect plant assets minimize environmental impact and create cleaner and safer environments.

For additional information about Solenis please visit follow us on social media.

Responsibilities

• Manage customer orders end-to-end from order receipt through delivery and returns.
• Handle customer inquiries related to orders deliveries complaints and escalations.
• Own and manage the end-to-end complaint process including tracking reporting and ensuring timely resolution in coordination with cross-functional teams and external partners.
• Provide clear and consistent updates to customers regarding order and complaint status.
• Support the sales team by answering inquiries assisting with order processing and resolving customer issues promptly.
• Manage phone interactions with customers and sales teams ensuring continuous support via voice tools.
• Monitor order status and coordinate with production plants warehouses logistics providers and internal teams.
• Collaborate with sales and business support teams to identify customer needs and upselling opportunities.
• Work cross-functionally to improve customer service processes and provide structured feedback to management.
• Demonstrate the ability to handle a variety of business scenarios in a highly dynamic work environment effectively multitasking and managing multiple business sectors or countries in parallel while adapting to evolving business needs.

Qualifications

• Minimum 2 years of customer service experience
• Fluent in English and Italian with excellent verbal and written communication skills.
• Intermediate computer skills; proficient in MS Office ERP systems (SAP/JDE/AS400) Salesforce is a plus.
• Strong problem-solving decision-making and communication skills.
• Ability to adapt to changing environments and work collaboratively across teams.
• Knowledgeable about company products/services to provide accurate support.

Why Join Us

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you.

At Solenis we understand that our greatest asset is our people. That is why we offer competitive compensation comprehensive benefits and opportunities for professional growth and development. So if you are interested in working for a world-class company and enjoy solving complex challenges consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer including Minorities / Women/ Veterans / qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity please reach out to Solenis HR team at