Customer Care Consultant

Customer Care Consultant role with a confidential international mobility and payment solutions provider supporting business clients drivers fuel stations and partners across Europe with account transaction and operational enquiries. Model: Initial on-site training remote/hybrid possible afterwards (performance dependant & not granted / guaranteed by default!). ADDITIONAL INFO on remote if approved: "And as a Side note whenever remote is allowed we have a work from everywhere policy meaning that they can go home for some months and work from a different country and then they need to comeback sooner than 180 days." Location: Bucharest Romania Languages: German C1/C2 English C1 Salary: 7500 RON gross allowances bonuses and signing/relocation support Start: 21 September In short: German Customer Support Mobility & Payments B2B Support Phone & Email Bucharest

Language required: German English

Highlights:

• Relocation support included
• Signing bonus

Requirements:

• German C1/C2
• English C1
• Preferably located in Bucharest and with legal right to work in Romania
• Customer service experience preferred
• Strong communication and problem-solving skills
• Comfortable working with multiple systems
• Available for four weeks of on-site training
• Available to start training on 21 September (Training: 4 weeks starting 21 September)
• Willing to work rotational shifts MondaySaturday 09:0019:00

Benefits:

• Performance Bonuses:
• After 3 months: up to 500 RON Gross (up to 100 Euro Gross)
• After 12 months: up to 750 RON Gross (up to 150 Euro Gross)
• After 24 months: up 1250 RON Gross
• Transportation Allowance: 120 RON net/ month (25-euro net)
• Meal Tickets: 700 RON/month (35 ron x 20 working days) (140-euro net)
• Signing Bonus: 3000 EUR Gross (paid in 6 installments of 500-euro gross x month)

Relocation:
Relocation support included: Relocation support: 500-euro gross x 6 months transportation coverage (plane tickets bus train)