VAT Refund Specialist

Job Title: VAT Refund Specialist

Sector / Department: Taxpayer Affairs Tax Revenue (Payments & Refunds Section)

The VAT Refund Specialist processes and validates VAT refund claims in line with legal requirements and service standards. The role verifies eligibility through returns and account data coordinates disbursements with finance channels and maintains proper controls and traceability. It works with Information Systems & Digital Transformation to enhance e-forms validations and dashboards and prepares concise performance summaries to support process improvement and taxpayer service.

• Refund Case Handling & Verification: Review refund claims against eligibility criteria documentation standards and approved procedures. Verify data consistency through checks with returns taxpayer accounts and related systems. Coordinate clarifications with claimants and internal teams to finalize accurate decisions.

• Controls & Financial Coordination: Ensure accurate and timely disbursements; maintain records tax audit trails and compliance with financial controls. Support reconciliations between refund systems treasury platforms and payment gateways.

• Process & Digital Improvement: Coordinate with Information Systems & Digital Transformation to maintain and improve refund e-forms validations and dashboards. Contribute to testing reporting issues and recommending process or system updates to improve efficiency.

• Taxpayer Communication & Support: Prepare clear responses to taxpayer queries and contribute to guides and FAQs on refund procedures. Provide feedback on recurring errors and documentation gaps to strengthen first-time-right submissions.

• Performance Monitoring & Reporting: Monitor key indicators such as processing timelines accuracy rates and satisfaction levels. Prepare concise reports on refund performance and identify opportunities for improvement.

• Education: Bachelor’s degree in Accounting Taxation Economics Information Systems Law or a related field. Master’s degree or relevant professional certification is an advantage.

• Experience Requirements:

  • Bachelor’s Degree: Minimum 9 years of experience.

  • Master’s Degree: Minimum 8 years of experience.

  • PhD / Doctorate: Minimum 5 years of experience.

  • Preferred: 9 years of experience in VAT refunds claims verification or payment operations within government or similar entities.

• Technical Skills: Strong understanding of refund verification practices reconciliation processes and service-level monitoring. Proficiency in refund case handling reconciliations and reporting tools. Strong analytical organizational communication and coordination skills.