Tunnel Operations Operator

We are seeking skilled and experienced Tunnel Control Room Operators to join our team in Doha this critical role you will be responsible for monitoring and operating Tunnels systems for one of the operational zones of Qatar ensuring the safe efficient and effective management of traffic. Note: this role is shift based to support 24/7/365 operations of the  Tunnels Control Rooms.

Key responsibilities include: 

• Monitor and manage the Tunnels systems to detect incidents and congestion and achieve the performance SLAs for network corridor junction and incident management
• Identify performance improvement opportunities for congestion incident and major event traffic management
• Coordinating with key stakeholders such as Drainage Management Centre Ministry of Interior Baladiya and Hamad Medical Corporation to safely manage incidents and events
• Following and implementing Standard Operating Procedures emergency plans and severe weather response plans where applicable
• Regularly updating the Tunnels Team Leader during escalated events and incidents that  Tunnels Control Rooms are managing or supporting
• Monitoring SCATS SCADA and ATMS systems and making adjustments to manage short term congestion and corridor performance recovery following incidents and manual interventions
• Ensuring equipment faults or availability that are impacting operations are reported to the Team Leader immediately
• Detecting and responding to roads incidents to achieve performance SLAs
• Supporting the delivery of the RMC daily reports major incident reports and monthly performance reports
• Managing the coordination of emergency works with zonal and strategic highways framework contractors 
• Setting and removing traffic management response plans and DMS messaging plans in accordance with scheduled traffic diversion plans (TDP) and supporting major events
• Support the regular review and update of standard operating procedures and response plans
• Staying updated on industry best practices and innovative technologies in roads operations
• Complying with health safety and environmental regulations in the Tunnel Control Rooms.

Qualifications :

• Minimum of 3 years experience. Traffic Operations and Control Room experience desirable
• Experience operating traffic and tunnel control room systems (Genetec SCATS ATMS SCADA etc.) desirable
• Knowledge of road infrastructure maintenance and operations particularly in Qatar or the Middle East region
• Strong analytical and problem-solving skills with attention to detail
• Proficient in MS Office Suite and relevant road management software
• Excellent communication and stakeholder management abilities
• Knowledge of Qatar or Middle East road standards and regulations
• Ability to work effectively in a multicultural environment
• Proficiency in English required proficiency in Arabic is desirable

Additional Information :

Remote Work :

No

Employment Type :

Full-time