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TS Engineer
Job Location:
Monthly Salary:
Posted:
8 June 2026 (30+ days ago)
Posted:
Application Deadline:
6 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities Include:
- Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
- Ensure that standard operating procedures are followed as per established ITIL processes.
- Provide accurate information on IT products and services with highest level of end user satisfaction.
- Remotely provide technical assistance to user queries and problems
- Escalate unresolved issues to the next level of support team
- Ability to document the solution properly and share the knowledge across the teams
- Following up with end users and Service teams until tickets are resolved
- Prepare and share ticket status reports
- Review and analyze common complaints and problems to identify permanent fix
- Achieve SLAs for resolution on incidents and service requests
- Exercise patience and professionalism during stressful situations
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
