TOC Supervisor
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Supervise dedicated TOC cover on every shift and support QROC activities.
- Monitor TOC systems video walls and displays; give TOC faults priority response.
- Coordinate with the TOC operations team and MATAR.
- Escalate TOC-affecting incidents immediately.
- Maintain TOC operational logs and handover.
- Diploma/degree in IT/engineering.
- ITIL Foundation.
- AV/video-wall and monitoring familiarity.
- Situational awareness.
- Priority response.
- Communication.
- Composure.
- TOC availability.
- Priority-response times.
- Handover quality.
Required Skills:
Qualifications & certifications Diploma/degree in IT/engineering. ITIL Foundation. AV/video-wall and monitoring familiarity. Experience: Five or more years in an operations-centre or NOC environment with supervisory experience. Competencies Situational awareness. Priority response. Communication. Composure. Key performance indicators TOC availability. Priority-response times. Handover quality. Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR- authorised devices only.
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
