Technical Support Specialist
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Experience Required:
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Job Summary
Key Responsibilities:
Respond to IT support requests via phone email or in person ensuring timely resolution.
Diagnose and resolve technical issues related to desktops laptops printers mobile devices and peripherals.
Install configure and maintain hardware software and operating systems.
Assist in managing user accounts permissions and access rights in line with IT policies.
Perform basic network troubleshooting and support connectivity issues.
Document incidents solutions and configurations in the helpdesk ticketing system.
Support system upgrades software deployments and IT-related projects.
Coordinate with vendors for equipment repairs and warranty services as needed.
Provide guidance and training to end users on IT systems and tools.
Ensure adherence to IT security standards and operational procedures.
Qualifications & Experience:
Diploma or Bachelors degree in Information Technology Computer Science or related field.
24 years of experience in technical support or IT helpdesk roles.
Strong knowledge of Windows operating systems Microsoft Office applications and basic networking.
Experience with hardware maintenance software installation and troubleshooting tools.
Familiarity with ticketing systems and remote support solutions.
Excellent communication problem-solving and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Experience in the museum cultural or public sector is a plus.
Key Competencies:
Technical proficiency
Customer service orientation
Troubleshooting and analytical skills
Time management
Teamwork and communication
Adaptability and initiative
Company Industry
IT Services and IT Consulting
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
