Technical Account Manager - Offshore
Job Summary
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Local Division Mrktn &SalesMgr QA Clstr- Customer Support & Relationship Management: Handle technical requests build strong relationships at all levels and proactively support customers by anticipating their needs and ensuring satisfaction.
- Collaboration & Coordination: Work closely with internal teams and Account Managers to deliver timely offers identify growth opportunities and coordinate resources to overcome obstacles.
- Service Delivery & Performance: Manage service contracts ensure timely delivery and compliance with KPIs track performance metrics and communicate progress to stakeholders.
- Sales & Value Expansion: Identify sales opportunities support pre- and post-sales processes suggest upgrades reduce support costs and ensure 100% contract renewals while demonstrating the value of services delivered.
- Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation).
- Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil & Gas industry for process automation including 5 years either in Technical Account Management or Technical Lead or Engineering/Service Lead roles in Process Automation business is a Must-Have. (Candidates who work currently in Sales Manager roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered).
- Technical Process Automation Expertise: Strong hands-on technical experience with DCS Safety Systems (ESD/FGS) SCADA/RTU PMS/ELICS is a Must-Have along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90 Freelance) ICSS (AC800M/AC800MHI) and Instrumentation.
- Skills & Communication: Proficient in industrial communication protocols (Modbus RTU/TCP OPC Profibus Profinet FF) with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.
- ABB Product Knowledge: Familiarity with ABB Energy Industries offerings in Oil & Gas and other process industries is a Preferred-to Have.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
ABB's process measurement solutions, including consistency transmitters, pulp samplers, retention measurement and sheet break detectors, enable accurate and frequent measurements.