Store Trainer

Summary

The InStore Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
o Deliver/Facilitate Onetoone classroom meeting in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture
CONSULTANT
o Be the Training Expert and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS Retention Behaviours ROTI)
o Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales
COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to read customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to selfdevelop
o Quick to absorb and apply new information
o Stays informed on learning and training trends
PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations
Requirements:
Functional
Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
Previous experience in training departments and/or in roles where training and developing others was part of the job mission
Influencing skills
Project Management
Familiar working with the store environment
Strong Retail Business Orientation
Knowledge of adult learning techniques
Proven experience of presentation and people development
Experience in Digital Learning
Good analytics approach
International experience and Strong cultural sensitivity
Fluency in English; knowledge of other languages is appreciated.
Well spoken agile approach can do attitude and high teamwork skills
Behaviour
(Considerate Thinker) Thinks in a connected way understanding how own decisions impact others
(Solution Developer) Generates insights from a widerange of available internal and external trends around D&I and turns them into effective strategies and programs
(Connection Builder) Work beyond hierarchy to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
(Agile Advocate) A flexible mindset at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
(Talent Builder People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
(Accountable Achiever) Makes things happen with and through others and takes accountability for own actions

Job Description

The InStore Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
o Deliver/Facilitate Onetoone classroom meeting in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture
CONSULTANT
o Be the Training Expert and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS Retention Behaviours ROTI)
o Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales
COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to read customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to selfdevelop
o Quick to absorb and apply new information
o Stays informed on learning and training trends
PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations
Requirements:
Functional
Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
Previous experience in training departments and/or in roles where training and developing others was part of the job mission
Influencing skills
Project Management
Familiar working with the store environment
Strong Retail Business Orientation
Knowledge of adult learning techniques
Proven experience of presentation and people development
Experience in Digital Learning
Good analytics approach
International experience and Strong cultural sensitivity
Fluency in English; knowledge of other languages is appreciated.
Well spoken agile approach can do attitude and high teamwork skills
Behaviour
(Considerate Thinker) Thinks in a connected way understanding how own decisions impact others
(Solution Developer) Generates insights from a widerange of available internal and external trends around D&I and turns them into effective strategies and programs
(Connection Builder) Work beyond hierarchy to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
(Agile Advocate) A flexible mindset at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
(Talent Builder People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
(Accountable Achiever) Makes things happen with and through others and takes accountability for own actions

Job Type

Regular

Start Date

Schedule

Full time

Organization

Luxury Goods Qatar