Sr. Technical Support Specialist
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Experience Required:
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Job Summary
Key Responsibilities:
Serve as the primary escalation point for complex hardware software and network issues.
Lead and mentor Technical Support Specialists providing guidance and support where needed.
Troubleshoot and resolve advanced technical problems related to workstations operating systems applications and network connectivity.
Support and maintain IT infrastructure including servers network devices and system configurations as assigned.
Manage and prioritize support tickets ensuring timely and accurate resolution in line with IT service standards.
Plan and assist with system upgrades deployments and rollouts across museum locations.
Maintain detailed documentation including troubleshooting procedures configurations and technical guides.
Coordinate with other IT teams to ensure seamless operation of systems and services.
Provide user training and best-practice guidance to enhance IT awareness and efficiency.
Ensure all work adheres to IT security policies standards and operational processes.
Participate in IT projects contributing technical expertise to improve system performance and reliability.
Qualifications & Experience:
Bachelors degree in Information Technology Computer Science or related field.
57 years of experience in technical support roles with at least 2 years in a senior or advanced technical capacity.
Strong expertise in operating systems (Windows) hardware diagnostics software troubleshooting and networking fundamentals.
Experience with server environments Active Directory and system administration is highly preferred.
Proficiency with ticketing systems remote support tools and ITIL-based service management processes.
Excellent analytical problem-solving and decision-making skills.
Strong communication leadership and customer service capabilities.
Ability to work independently and collaboratively in a fast-paced multicultural environment.
Experience in the museum cultural or government sector is an advantage.
Key Competencies:
Advanced technical proficiency
Leadership and team support
Strategic problem-solving
Customer service excellence
Time management and prioritization
Continuous improvement mindset
Company Industry
IT Services and IT Consulting
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
