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Solution Engineer

Madre Integrated Engineering

Job Location:

Doha - Qatar

Monthly Salary: Not provided by the employer

Experience Required: 4-5years

Posted: 23 September 2026 (12 hours ago)

Application Deadline: 21 December 2026

Vacancies: 1 Vacancy

Job Summary

Validate and manage incoming customer inquiries within response SLAs.

Investigate and resolve incidents and defects aiming for first-time resolution.

Perform first-line remediation activities such as user creation and password reset.

Drive tickets to resolution within agreed SLAs.

Create and update problem records and knowledge management articles in English.

Support customers in monitoring technical operations and performance.

Collaborate with other support tiers to resolve trouble tickets within SLAs.

Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

Resolve tickets with final resolution statements in English.

Coordinate with other support desks or application management teams.

Create standard responses in English.

Act as the main interface between customers and internal organization.

Administer application accounts users and security.

Monitor application performance and optimize where possible.

Diagnose and resolve application problems or escalate as needed.

Update and patch applications modules and interfaces.

Identify security issues and improve policies and measures.

Perform application health checks and execute recovery procedures if needed.

Record and maintain changes to application configurations.

Ensure application availability and reliability as per customer SLAs.

Handle incident problem configuration and knowledge management processes.

Requirements

Bachelors degree in Computer Science Engineering or related field.

Expert knowledge of utility software applications.

Strong communication skills to convey technical information to diverse audiences.

Ability to work autonomously and collaboratively in a team.

Knowledge and experience of ITIL principles.

Excellent verbal and written communication skills.

Experience with ticketing systems like ServiceNow Maximo Remedy etc.

Multilingual language skills are advantageous with native proficiency in English.

Technical skills to provide solutions for technical inquiries.

Service-oriented mindset to ensure exceptional customer experience.

Understanding of customer needs and ability to support solutions accordingly.

Proactive attitude in addressing customer requirements.

Ability to handle sensitive and confidential information.

Attention to detail fast learner and excellent communication skills.

Required Skills:

5 years of hands-on Siemens S7 experience specifically S7-300 programming diagnostics and data block structure via Step 7 Classic or TIA Portal Profibus DP fluency able to diagnose bus faults read GSD device profiles identify slave addresses and recover from MP Bus Blackout-class faults without vendor support WinCC Flexible proficiency able to navigate and extract tag configuration alarm classes and screen logic from an existing compiled WinCC Flexible project OPC UA implementation experience via any of: Siemens Industrial PC OPC Server KEPServerEX open62541 or a Snap7-based Linux gateway solution Industrial networking OT/IT convergence unmanaged Profibus topology vs. managed Ethernet VLAN design and understanding of where IT security policy collides with OT real-time requirements Ability to independently read and produce electrical schematics PLC I/O mapping sheets drive parameter tables and field device wiring diagrams Comfortable working on an active high-visibility public-facing site in Qatar able to obtain Qatar SafePass site-specific HSE inductions and work under the relevant site access protocols Fluent English can write clear technical documentation and communicate directly with European OEM contractors a remote software development team and the clients facilities management team

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About Company

Madre Integrated Engineering

601 employees

Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.

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