Rank Marshal

Controlled Document

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Job Description

Position Purpose

Mowasalat Vision & Mission are Building community through agile transport solutions by connecting Qatar safely and sustainably. Purpose: This position is responsible to assists the management to maintain and monitor rank orderliness and driver compliance.

Job Summary: The incumbent goal is to monitor organize & assist rank users i.e. drivers & customers and reporting to direct supervisors.

Communications & Working Relationships

Internal External

Light Transport Services Clients

Main Responsibilities & Tasks

Key Responsibilities Key Tasks

Administration & Operations

Provide support to rank marshals and drivers ensuring smooth operations and resolving issues promptly

Assist in maintaining quality standards and protocols at taxi ranks

Collaborate with teams to improve customer experience and service delivery

Help with data collection reporting and documentation related to rank operations

Perform other tasks as assigned by the Business Relations Coordinator to support quality and rank activities

Conducts random inspections on taxis (General quality standards in the rank)

Ensure that there is sufficient number of taxis in relation to peak hours in the assigned area

Reports observation on field immediately pertaining to driver behavior & vehicle condition/cleanliness

Provide assistance to drivers & customers in taxi ranks

Other Tasks

Job descriptions are written to reflect major accountabilities and will not describe all the tasks which may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirements.

Confidentiality The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of Mowasalat.

Minimum Required Qualifications Certificates & Skills

Qualifications (e.g. Education)

High School

Position Title Rank Support Agent

Grade 3 Job Family

Department Light Transport Services Organizational Unit Quality & Ranks

Reports To Business Relations Coordinator Direct Reports N/A

Controlled Document

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Work Experience (e.g. Number of years and field / role)

Minimum 2 years of experience in a related field such as customer service transportation or quality assurance

Certificates & Trainings Diploma/certificate is an advantage

Skills Quality control and assurance Interpersonal skills Problem-solving and analytical thinking Customer service and relations

Competencies Level

Core

Attention To detail 4

Adaptability 3

Collaboration 3

Behavioral

Communication (O) 4

Communication (W) 3

Diligence 3

Technical / Fields of Expertise

Transport Industry Knowledge 3

Transport Business and Operations Knowledge 4

Fleet Knowledge 4

Business/Technical Innovation and Changes Knowledge 3

Competency levels has been prepared on a scale from 1 to 5 as 1 refers to the lowest level of competency and 5

refers to the highest

Working Conditions & Environment

Reporting to Work Mowasalat employees shall comply with the working hours mentioned in their employment contract and report to work as per their assigned timesheet (where applicable).

Location Any site as assigned by the management Mowasalat

* This is a controlled document. The job description above reflects the minimum requirements and the main

accountabilities and can be updated upon management decision and based on operation and business needs of

Mowasalat.