L3 Network Engineer
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Job Summary
- Provide L3 escalation support as the Voice/VoIP subject matter expert; install configure troubleshoot and maintain ISDN PRI and SIP CPEs voice gateways ESBCs and their NMS/EMS platforms
- Lead technical projects for new systems and upgrades; run POCs interoperability testing and integrations with third-party communication platforms
- Work with backend teams vendors and IT to resolve customer issues; manage vendor relationships and SLAs
- Perform scheduled maintenance tuning and firmware security checks; follow Incident and Change Management processes; document support procedures for audit
- Support capital budget planning (BOM/BOQ) and cost optimization; provide after-hours on-call support
- Bachelors Degree in Computer Science Electronics & Telecommunication or IT
- CCIE / CCNP Collaboration certification (mandatory)
- 7 years supporting Cisco IPT or similar platforms UCCE/UCCX voice gateways ESBCs Cisco HCS and vCenter/vSphere
- Strong knowledge of ISDN PRI E1/T1 SIP VoIP H.323 RTP; hands-on with Ribbon and Nuera ESBCs/gateways and Teams Direct Routing
- Deep-dive troubleshooting using SIP captures call traces and CDRs; knowledge of dial plans trunks DIDs and call routing; basic Linux (RHEL/CentOS)
- ITIL and Project Management knowledge; contact center experience is an advantage
Required Skills:
ITI / Diploma in Mechanical Engineering or a related technical field. Minimum 35 years of experience as a Mechanical Technician in industrial construction manufacturing or Oil & Gas environments. Hands-on experience in mechanical equipment maintenance installation troubleshooting and repair. Knowledge of pumps compressors valves bearings gearboxes hydraulic and pneumatic systems. Ability to read mechanical drawings and use hand tools power tools and precision measuring instruments. Good understanding of preventive maintenance procedures and workplace safety standards. Candidates with a valid QID and immediate availability are preferred.
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
