IT Helpdesk Engineer

Management Solutions International MSI

Job Location:

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

IT Helpdesk Engineer

Location: Qatar

We are seeking an experienced IT Helpdesk Engineer to provide first-line technical support and ensure the smooth operation of IT services. The ideal candidate must be fluent in Arabic and possess strong troubleshooting and customer support skills.

Key Responsibilities:

Provide Level 1/Level 2 IT support for hardware software network and user-related issues.
Respond to and resolve incidents and service requests within agreed SLAs.
Install configure and troubleshoot desktops laptops printers and other IT peripherals.
Manage user accounts email and access permissions.
Escalate complex issues to relevant support teams when required.
Maintain accurate incident records and documentation using the IT service management tool.
Ensure compliance with ITIL best practices and organizational IT policies.
Deliver excellent customer service and technical support to end users.

Mandatory Requirements:

Arabic language proficiency is mandatory.
Bachelor's degree in Information Technology Computer Science or a related IT field.
Minimum 5 years of experience in IT Helpdesk or IT Support.
Valid accredited ITIL Certification (mandatory).
Strong knowledge of Windows operating systems Microsoft Office 365 Active Directory networking fundamentals and IT support tools.
Excellent communication troubleshooting and customer service skills.

IT Helpdesk EngineerLocation: QatarWe are seeking an experienced IT Helpdesk Engineer to provide first-line technical support and ensure the smooth operation of IT services. The ideal candidate must be fluent in Arabic and possess strong troubleshooting and customer support skills.Key Responsibiliti...