Hire Desk Controller - QATAR
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Job Summary
Task and Responsibilities:
- Understands and performs all rental cycle tasks with the rental desk teams this includes but not limited to transport & logistics telematics monitoring administration related to hire desk operations account release request with credit control team.
- Understands and performs the timeliness and accuracy of the rental desk team s data and status updates in the
- Insync/MAT platform and any other agreed data management tools.
- Scheduling operations supervisors on site familiarization & offhire inspections . Monitoring the delivery of machines and assigning tasks to the operations supervisors.
- Understands and performs communication pathways (phone email verbal system) for internal and external machine rental related requests following the correct processes to elimination of waste and duplications (defects).
- Preparing hire agreements and emailing to the customer.
- Following up hire agreements LPO s before delivery of machines.
- Ensures rental agreements delivery notes/collection notes LPO s that are required to enable a machine on/off hire are accurately completed filed and updated in the system.
- Collecting pre delivery photographs of the machines and having them filed in the system.
- Preparing the delivery notes and providing them to the transporter.
- Preparing a job file against each sales order & filing the documents including delivery note acknowledgements.
- Forwarding the information and updating the customer inquiry log.
- Checking customer emails liaising with commercial and technical staff closely for coordination of each specific job.
- Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
- Occasionally will provide additional reporting to the operations manager related to rental desk function as required.
- Arranging the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times site location details & specific site access needs.
- Scheduling and preparing off hire/collection notes as per the instructions from customer or account managers email request.
- Coordinate with account managers and technical teams & prepare the priority machine requirements . Based on this priority list the hire desk and technical will coordinate machine readiness and delivery schedules.
- Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.
- Degree or diploma in engineering/ or management
- Minimum 5 years of experience with at least 1 year in a supervisory role.
- Working knowledge of Microsoft Excel & any ERP software
- Management report generation and analysis
- Leadership and supervisory skills
- Enthusiastic and Selfmotivated
- Team player with excellent communication and people management skills.
- Negotiation Skills .
- Computer literate with proficiency in MS Office.
- Fluent in English Hindi will be an advantage.
- Willing to work in Qatar.
To view other vacancies we have please check our website and follow us on our social media accounts LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website .
Key Skills
- Aviation Safety
- Corporate Banking
- Front Office
- AC Maintenance
- Cosmetics
- Art
About Company
50 employees
Black Pearl is human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way. We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them prope ... View more
