Helpdesk Specialist
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Experience Required:
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Job Summary
Key Responsibilities:
Provide first-line technical support to end users via phone email and in-person interactions.
Record track and manage support requests through the helpdesk ticketing system.
Diagnose and resolve hardware software network and peripheral issues.
Escalate complex technical issues to relevant IT teams when necessary.
Support installation configuration and maintenance of desktops laptops printers and other IT equipment.
Assist with user account management access permissions and system onboarding/offboarding.
Ensure all IT support activities comply with Museums IT policies and security standards.
Maintain accurate documentation of issues solutions and best practices.
Provide training or guidance to end users on commonly used systems and tools.
Coordinate with vendors for equipment repairs and service requests as needed.
Qualifications & Experience:
Bachelors degree in Information Technology Computer Science or a related field.
Minimum of 23 years of experience in IT helpdesk or technical support roles.
Strong knowledge of Windows operating systems MS Office suite and basic networking.
Experience with IT ticketing systems and remote support tools.
Excellent problem-solving abilities and attention to detail.
Strong communication and interpersonal skills.
Ability to work in a fast-paced multicultural environment.
Prior experience in the museum cultural or public sector is a plus.
Key Competencies:
Customer service orientation
Technical proficiency
Time management
Team collaboration
Adaptability and initiative
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
