Hardware & Asset Management Engineer (Systems Engineer)

Responsible for the end-to-end lifecycle management of all ICT infrastructure hardware and assets supporting SFM Sports Venues. This includes HCI cloud platforms CCTV systems core infrastructure services and all related assets. The role ensures operational readiness compliance and high availability for live events and venue operations.

General Infrastructure Services Asset Management
• Manage assets related to core ICT services (servers switches firewalls UPS AV equipment etc.).
• Ensure all infrastructure assets are tracked maintained and compliant with company standards.
• Support hardware refresh cycles and ensure minimal disruption to venue operations.
• Maintain spare inventory for urgent replacements during events.
HCI & Infrastructure Asset Management
• Manage the lifecycle (procurement deployment maintenance retirement) of HCI nodes storage and networking assets.
• Maintain accurate records of all HCI and infrastructure assets in the Asset Management database/CMDB.
• Ensure proper tagging labeling and documentation of all infrastructure assets.
• Support rapid deployment and recovery for event operations.

Tracking Infrastructure Asset Management
• Track and manage cloud-based assets (virtual machines storage networking components) used for venue operations.
• Coordinate with cloud teams for provisioning scaling and decommissioning resources.
• Maintain inventory of cloud licenses subscriptions and resource allocations.
• Ensure compliance with cloud security and cost management policies.
• Oversee inventory and lifecycle of CCTV cameras NVRs access control and related security hardware.
• Coordinate with security and operations teams for deployment maintenance and upgrades.
• Maintain documentation and asset records for all surveillance and security systems.
• Support incident response by ensuring asset readiness and availability.

Operational Support for Events
• Provide Level 2 support for hardware and asset issues during live events.
• Coordinate with ICT and venue operations teams for asset readiness before during and after events.
• Ensure high availability and rapid recovery of critical infrastructure assets.
• Support incident response and troubleshooting for infrastructure services.

ITAM Tools & Systems Management
Work with ITAM platforms such as Matrix42 SCCM/MECM ServiceNow Freshservice or equivalent systems.
• Ensure asset discovery tools are working correctly (agent-based/agentless scanning).
• Generate asset reports for audits budgeting and compliance reviews.
• Ensure adherence to IT asset management policies security standards and audit requirements.
• Support internal and external audit activities through data validation and reporting.
• Manage asset disposal as per company and environmental compliance guidelines.
• Provide Level 2 support for hardware issues and escalations.
• Assist in planning and execution of hardware refresh cycles.
• Maintain spare inventory and ensure availability for urgent replacements.
• Knowledge of the Windows client Windows Server and Red Hat Linux Operating systems to enable the ITAM integration.

Procurement & Vendor Coordination
• Coordinate with procurement for acquisition renewals AMC and warranty claims for all ICT infrastructure assets.
• Review technical specifications and ensure compliance with venue requirements.
• Manage vendor relationships for warranty repair and replacement workflows.
• Ensure timely delivery and readiness of hardware for scheduled events.

Audit Compliance & Reporting

8 years hands on experience managing HCI cloud CCTV and core ICT infrastructure assets.
Familiarity with ITAM tools (Matrix42 ServiceNow SCCM/MECM Lansweeper etc.).

Education:
• Bachelor’s degree in computer science Information Technology or related field.
• ITIL Foundation Certification (preferred).

Required Skillset:
Strong documentation and communication abilities.
• Ability to work under pressure and meet event-driven deadlines.
• Familiarity with HCI cloud CCTV and infrastructure technologies.
• Effective collaboration with ICT security and venue operations teams.

Required Skillset:
• Strong documentation and communication abilities.
• Ability to work under pressure and meet event-driven deadlines.
• Familiarity with HCI cloud CCTV and infrastructure technologies.
• Effective collaboration with ICT security and venue operations teams.