Field Service Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Purpose
This position serves as a company technical and administrative representative and deals with customer service assignment including onsite preventive maintenance and inspection service work callout services and commissioning activities on Solar gar turbine packages. Dimensions
Under general direction independently determines and develops approaches to solutions to customer requirements and problems.

Nature and Scope
The FSR II will report directly to the FSS. Advanced knowledge of methods and experience in the maintenance of all Solar product lines is a must.

Principal Accountabilities
Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending general safety and toolbox safety meetings and completing all required safety training including CLMS training. Also suggests safety improvements.
Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with Solar Engineering specifications recommendations and best practices.
Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.
Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems at and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Ensure that necessary parts are available and submit materials requisitions when required.
Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable customer representatives.
Utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals. Work individually or with assigned FSRs on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.
Monitor maintenance services or installation support to ensure they are carried out within Solar Engineering specifications recommendations and in a safe manner in accordance with the HSSE policies and procedures.
Utilize the Work Force Management Process and system to manage work orders. This includes performing prework by reviewing and updating site safety information managing employee information and availability. The WFM application will also be used to record and report time manage software and drawing changes generate daily reports review hardship data and manage the task library.

Qualifications
The incumbent will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification e.g. Degree HNC/ HND ONC C&G Aviation Engineers license Marine Engineers Certificate and will have 35 years experience in a related industry. Higher experience/skill levels may balance lower academic qualifications and vice versa. Experience in an overseas/offshore environment is essential also familiarity with rotating equipment and PLC systems. This experience may be either Mechanical or Instrument/ Electrical and the FSR II will be capable of a crossdisciplined approach to the job. The FSR II will be familiar with Gas Turbine theory and operational practice including control system logic driven equipment and processes both upstream and downstream. The FSR II will have the ability to program and basic troubleshooting on PLC systems. Where regionally required the FSR II will hold and maintain an offshore medical and survival certificate and/or other training/certifications as needed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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